How To Fix CRM_CODEX012 - OLTP: External number range is not available for transaction type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CODEX - Messages for Check Reports for Service Data Exchange

• Message number: 012

• Message text: OLTP: External number range is not available for transaction type &1

What causes this issue?

The external number range for transaction type &SYST-MSGV1& does not
exist in the Online Transaction Processing (OLTP) system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Maintain the <DS:TRAN.CRM_CODEX_OLTP_CUST>number range</> in your OLTP
system.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CODEX012 - OLTP: External number range is not available for transaction type &1 ?

  The SAP error message CRM_CODEX012 indicates that there is an issue with the external number range for a specific transaction type in the CRM system. This error typically occurs when the system is unable to assign a number from the external number range for the specified transaction type, which can happen for several reasons.
  Cause:
  
  Number Range Not Defined: The external number range for the specified transaction type has not been defined in the system.
  Number Range Exhausted: The external number range has been exhausted, meaning that all available numbers have been used up.
  Number Range Not Assigned: The transaction type is not assigned to any external number range.
  Authorization Issues: The user may not have the necessary authorizations to access the external number range.
  Configuration Issues: There may be configuration issues in the number range settings or the transaction type settings.
  
  Solution:
  
  
  Check Number Range Configuration:
  
  Go to the transaction code SNRO (Number Range Objects) and check the configuration for the relevant number range object.
  Ensure that the external number range is defined and that it is active.
  
  
  
  Define or Extend Number Range:
  
  If the number range is not defined, you will need to create a new external number range for the transaction type.
  If the number range is exhausted, you can extend the existing number range by adding more numbers.
  
  
  
  Assign Number Range to Transaction Type:
  
  Ensure that the transaction type is correctly assigned to the external number range. This can typically be done in the customizing settings for the CRM system.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to use the external number range. This can be checked in the user roles and profiles.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or consult with your SAP Basis or functional consultant for specific configuration steps related to your system version.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SNRO - Number Range Objects
  SPRO - Customizing Implementation Guide
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to resolve the CRM_CODEX012 error and ensure that the external number range is properly configured for the transaction type in question.