How To Fix CRM_CODE005 - Search for either the external ID or the identification

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CODE - Internal and External Code Messages

• Message number: 005

• Message text: Search for either the external ID or the identification

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CODE005 - Search for either the external ID or the identification ?

  The SAP error message CRM_CODE005 typically indicates that the system is unable to find a record based on the external ID or identification provided in the search criteria. This error often occurs in the context of Customer Relationship Management (CRM) applications when trying to retrieve or process data related to business partners, leads, or other entities.
  Cause:
  
  Invalid External ID: The external ID provided in the search may not exist in the system.
  Incorrect Identification: The identification criteria used for the search may be incorrect or incomplete.
  Data Synchronization Issues: If the data is supposed to be synchronized from another system, there may be delays or failures in the synchronization process.
  Authorization Issues: The user may not have the necessary permissions to access the data associated with the external ID or identification.
  Configuration Issues: There may be configuration settings in the CRM system that are not set up correctly, leading to search failures.
  
  Solution:
  
  Verify External ID: Check the external ID you are using to ensure it is correct and exists in the system.
  Check Identification Criteria: Ensure that the identification criteria you are using for the search are accurate and complete.
  Data Synchronization: If applicable, check the synchronization status between systems to ensure that the data is up to date.
  User Permissions: Verify that the user has the necessary permissions to access the data related to the external ID or identification.
  Consult Documentation: Review SAP documentation or help resources for any specific configurations or settings that may need to be adjusted.
  Debugging: If you have access to technical resources, consider debugging the process to identify where the failure occurs.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in troubleshooting (e.g., CRMD_ORDER for order management).
  User Forums: Engage with SAP community forums or user groups for insights from other users who may have encountered similar issues.
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the cause of the CRM_CODE005 error and implement a suitable solution.