How To Fix CRM_CMG_CUST000 - Status is not allowed for this reaction type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CMG_CUST - Messages used in customizing

• Message number: 000

• Message text: Status is not allowed for this reaction type &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CMG_CUST000 - Status is not allowed for this reaction type &1 ?

  The SAP error message CRM_CMG_CUST000 with the description "Status is not allowed for this reaction type &1" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the status configuration for a specific reaction type in the CRM system.
  Cause:
  
  Status Configuration: The error usually indicates that the status assigned to a particular reaction type is not valid or not allowed. This can happen if the status is not defined correctly in the system or if it is not compatible with the reaction type being processed.
  Customizations: If there have been recent changes or customizations to the status management or reaction types, it may lead to inconsistencies.
  Missing Authorizations: Sometimes, the user may not have the necessary authorizations to change or process the status for the reaction type.
  
  Solution:
  
  
  Check Status Configuration:
  
  Go to the configuration settings for the reaction types in the CRM system.
  Verify that the status you are trying to use is correctly defined and allowed for the specific reaction type.
  Ensure that the status transitions are properly set up.
  
  
  
  Review Reaction Type Settings:
  
  Check the settings for the reaction type in question. Make sure that the status you are trying to assign is included in the allowed statuses for that reaction type.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to perform the action related to the reaction type and status.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on status management and reaction types in CRM.
  
  
  
  Testing:
  
  If changes are made, test the process again to ensure that the error does not reoccur.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configurations and authorizations, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO to access the configuration settings for CRM.
  Customizing: Look into the customizing settings for CRM to ensure that all necessary configurations are in place.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message or provide additional guidance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.