How To Fix CRM_CMG_ADDNOTE001 - Case &1 was not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CMG_ADDNOTE - Messages for module CRM_CMG_ADDNOTES

• Message number: 001

• Message text: Case &1 was not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CMG_ADDNOTE001 - Case &1 was not found ?

  The SAP error message CRM_CMG_ADDNOTE001 Case &1 was not found typically occurs in the context of SAP Customer Relationship Management (CRM) when you are trying to add a note to a case that does not exist in the system. This can happen for several reasons, and here are some potential causes, solutions, and related information:
  Causes:
  
  Incorrect Case Number: The case number you are trying to reference may be incorrect or mistyped.
  Case Deletion: The case may have been deleted or archived, making it unavailable for note addition.
  Authorization Issues: The user may not have the necessary permissions to access the case.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to the case not being found.
  System Errors: There could be temporary system issues or bugs affecting the retrieval of the case.
  
  Solutions:
  
  Verify Case Number: Double-check the case number you are using to ensure it is correct. Look for any typos or formatting issues.
  Check Case Status: Use the CRM interface to search for the case and verify its status. If it has been deleted or archived, you may need to restore it or create a new case.
  Review Authorizations: Ensure that your user account has the necessary permissions to access and modify the case. You may need to contact your system administrator for assistance.
  Check System Logs: Look into system logs or error messages for any additional information that might indicate why the case cannot be found.
  Consult with IT Support: If the issue persists, it may be beneficial to consult with your IT support team or SAP support for further investigation, especially if it seems to be a system-wide issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM, such as CRMD_ORDER for managing cases.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address known issues related to this error message.
  Documentation: Review SAP documentation for CRM case management to understand the expected behavior and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.