How To Fix CRM_CMG_ADDNOTE000 - Case &1 is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CMG_ADDNOTE - Messages for module CRM_CMG_ADDNOTES

• Message number: 000

• Message text: Case &1 is locked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CMG_ADDNOTE000 - Case &1 is locked ?

  The SAP error message CRM_CMG_ADDNOTE000 Case &1 is locked typically occurs in the SAP Customer Relationship Management (CRM) module when you attempt to add a note or make changes to a case that is currently locked. This locking mechanism is in place to prevent concurrent modifications that could lead to data inconsistencies.
  
  Cause:
  
  Concurrent Access: Another user or process is currently editing the case, which locks it for other users.
  System Lock: The case may be locked due to a previous transaction that did not complete successfully, leaving the case in a locked state.
  User Lock: The user may have a lock on the case due to a previous session that did not release the lock properly.
  
  
  Solution:
  
  Wait and Retry: If another user is editing the case, wait for them to finish and then try again.
  Check Lock Entries: Use transaction code SM12 to check for lock entries. You can look for locks related to the