How To Fix CRM_CMG_ADDNOTE000 - Case &1 is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CMG_ADDNOTE - Messages for module CRM_CMG_ADDNOTES

• Message number: 000

• Message text: Case &1 is locked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CMG_ADDNOTE000 - Case &1 is locked ?

  The SAP error message CRM_CMG_ADDNOTE000 Case &1 is locked typically occurs in the SAP Customer Relationship Management (CRM) module when you attempt to add a note or make changes to a case that is currently locked. This locking mechanism is in place to prevent concurrent modifications that could lead to data inconsistencies.
  Cause:
  
  Concurrent Access: Another user or process is currently editing the case, which locks it for other users.
  System Lock: The case may be locked due to a previous transaction that did not complete successfully, leaving the case in a locked state.
  User Lock: The user may have a lock on the case due to a previous session that did not release the lock properly.
  
  Solution:
  
  Wait and Retry: If another user is editing the case, wait for them to finish and then try again.
  Check Lock Entries: Use transaction code SM12 to check for lock entries. You can look for locks related to the case number and see if you can identify the user or process that is holding the lock.
  Release Locks: If you find that a lock is held unnecessarily (e.g., due to a session that has crashed), you can manually delete the lock entry in SM12. However, be cautious with this approach, as it may disrupt another user's work.
  Check for Background Jobs: Sometimes, background jobs may hold locks. Check transaction SM37 to see if there are any jobs running that might be affecting the case.
  Consult with Your Basis Team: If you are unable to resolve the issue, it may be necessary to involve your SAP Basis team to investigate further, especially if the lock appears to be persistent.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM37: To check background jobs.
  CRMD_ORDER: To view and manage CRM orders and cases.
  
  
  User Documentation: Refer to SAP Help documentation for CRM for more details on case management and locking mechanisms.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide patches related to this error.
  
  By following these steps, you should be able to identify the cause of the lock and take appropriate action to resolve the issue.