How To Fix CRM_CMDC_ERP_DC_APPL060 - Disputed amount must not exceed &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CMDC_ERP_DC_APPL -

• Message number: 060

• Message text: Disputed amount must not exceed &1 &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CMDC_ERP_DC_APPL060 - Disputed amount must not exceed &1 &2 ?

  The SAP error message CRM_CMDC_ERP_DC_APPL060 indicates that the disputed amount entered in a transaction exceeds the allowed limit. This error typically occurs in the context of dispute management within SAP Customer Relationship Management (CRM) or when dealing with accounts receivable in SAP ERP.
  Cause:
  The error message is triggered when:
  
  The disputed amount entered by the user is greater than the maximum allowable limit defined in the system.
  There may be configuration settings in the system that restrict the maximum amount that can be disputed.
  The business rules or policies set by the organization regarding dispute management may not allow for disputes above a certain threshold.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Disputed Amount: Verify the amount you are trying to dispute. Ensure that it is within the acceptable limits set by your organization.
  
  
  Review Configuration Settings:
  
  Navigate to the configuration settings in SAP related to dispute management.
  Check the parameters that define the maximum allowable disputed amount. This can usually be found in the customizing settings under the relevant module (e.g., CRM or ERP).
  
  
  
  Adjust the Disputed Amount: If the amount you are trying to dispute is indeed higher than the allowed limit, consider adjusting it to comply with the system's restrictions.
  
  
  Consult with Business Process Owners: If you believe the limit needs to be increased, discuss this with the relevant stakeholders or business process owners. They may need to adjust the configuration settings to accommodate higher dispute amounts if justified.
  
  
  Check for Updates or Patches: Ensure that your SAP system is up to date with the latest patches and updates, as sometimes issues can arise from bugs that have been resolved in later versions.
  
  
  Documentation and Training: Ensure that users are trained on the limits and processes related to dispute management to prevent future occurrences of this error.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to dispute management, such as CRM_DCM for dispute case management.
  SAP Notes: Check SAP Notes for any known issues or additional guidance related to this error message.
  User Manuals: Refer to user manuals or documentation specific to your organization's implementation of SAP CRM or ERP for detailed procedures on handling disputes.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.