How To Fix CRM_CMDC_ERP_DC_APPL042 - No object type is customized for the Complaint transaction type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CMDC_ERP_DC_APPL -

• Message number: 042

• Message text: No object type is customized for the Complaint transaction type &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CMDC_ERP_DC_APPL042 - No object type is customized for the Complaint transaction type &1 ?

  The SAP error message CRM_CMDC_ERP_DC_APPL042 indicates that there is no object type customized for the specified complaint transaction type in the SAP CRM system. This error typically arises when there is a mismatch or lack of configuration for the complaint transaction type in the system.
  Cause:
  
  Missing Customization: The specific complaint transaction type (indicated by &1) has not been assigned a corresponding object type in the system.
  Incorrect Configuration: The configuration settings for the complaint transaction type may not have been properly set up or may have been deleted.
  Transport Issues: If the configuration was transported from another system, it may not have included the necessary settings for the object type.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Transaction Type Configuration:
  
  Go to the transaction code SPRO (SAP Project Reference Object).
  Navigate to Customer Relationship Management > Service > Basic Functions > Complaints > Define Transaction Types.
  Verify that the transaction type in question is correctly configured and that an object type is assigned to it.
  
  
  
  Assign Object Type:
  
  If the object type is missing, you will need to assign the appropriate object type to the complaint transaction type.
  Ensure that the object type you are assigning is valid and exists in the system.
  
  
  
  Review Customizing Settings:
  
  Check if there are any customizing settings that might have been inadvertently changed or deleted.
  If necessary, reconfigure the settings to ensure that they align with your business processes.
  
  
  
  Transport Requests:
  
  If the issue arose after a transport, check the transport request to ensure that all necessary objects and configurations were included.
  If something is missing, you may need to re-transport the configuration or manually adjust it in the target system.
  
  
  
  Testing:
  
  After making the necessary changes, test the complaint transaction to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing complaints and SPRO for configuration.
  Documentation: Refer to SAP Help documentation for detailed guidance on configuring complaint transaction types and object types.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.