How To Fix CRM_CMDC_ERP_DC_APPL005 - Dispute case &1 has status &2; status should be &3 or &4

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CMDC_ERP_DC_APPL -

• Message number: 005

• Message text: Dispute case &1 has status &2; status should be &3 or &4

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CMDC_ERP_DC_APPL005 - Dispute case &1 has status &2; status should be &3 or &4 ?

  The SAP error message CRM_CMDC_ERP_DC_APPL005 typically occurs in the context of dispute management within the SAP Customer Relationship Management (CRM) module. This error indicates that a dispute case is in a status that is not valid for the operation you are trying to perform. Specifically, the message states that the dispute case has a status of &2, but it should be in one of the statuses &3 or &4 to proceed with the action.
  Cause:
  The error is caused by attempting to perform an operation on a dispute case that is not in an appropriate status. For example, you might be trying to close, approve, or process a dispute case that is still in a preliminary or invalid status.
  Solution:
  To resolve this error, you should:
  
  
  Check the Status of the Dispute Case: 
  
  Navigate to the dispute case in question and check its current status. You can do this by using the transaction code for dispute management or through the CRM interface.
  
  
  
  Understand Valid Statuses:
  
  Familiarize yourself with the valid statuses for dispute cases in your organization. Typically, statuses like "Open," "In Process," "Resolved," or "Closed" are common. Ensure that the operation you are trying to perform is allowed for the current status.
  
  
  
  Change the Status:
  
  If the dispute case is in an invalid status, you may need to change its status to one of the valid statuses (&3 or &4). This can usually be done through the dispute management interface or by using specific transaction codes.
  
  
  
  Consult Documentation:
  
  Refer to your organization's documentation or SAP help resources to understand the workflow and status transitions for dispute cases.
  
  
  
  Contact Support:
  
  If you are unsure about how to change the status or if the status seems incorrect, contact your SAP support team or system administrator for assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for dispute management, such as CRM_DCM or CRM_DCM_DISPUTE.
  SAP Notes: Check for any SAP Notes related to dispute management that might provide additional insights or fixes for known issues.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to change the status of dispute cases.
  
  By following these steps, you should be able to resolve the error and proceed with your intended operation on the dispute case.