How To Fix CRM_CMDC_CUSTOMIZING036 - No customizing available for this reason code

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CMDC_CUSTOMIZING - Messages for Complaint and Dispute Case Customizing

• Message number: 036

• Message text: No customizing available for this reason code

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CMDC_CUSTOMIZING036 - No customizing available for this reason code ?

  The SAP error message CRM_CMDC_CUSTOMIZING036 indicates that there is no customizing available for a specific reason code in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system is trying to process a transaction or operation that requires specific configuration settings, but those settings have not been defined for the given reason code.
  Cause:
  
  Missing Customizing Entries: The most common cause is that the necessary customizing entries for the specified reason code have not been created in the system.
  Incorrect Reason Code: The reason code being used may not be valid or may not correspond to any existing customizing settings.
  Transport Issues: If the customizing settings were recently transported from another system, there may have been issues during the transport process that resulted in missing entries.
  System Configuration: The system may not be properly configured to handle the specific scenario related to the reason code.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Navigate to the customizing settings in the SAP system (Transaction SPRO).
  Go to the relevant section for CRM and check if the necessary customizing entries for the reason code are present.
  If they are missing, you will need to create the appropriate entries.
  
  
  
  Verify Reason Code:
  
  Ensure that the reason code being used is correct and valid. You can check the list of available reason codes in the system to confirm.
  
  
  
  Create Missing Customizing Entries:
  
  If you find that the necessary customizing entries are missing, you will need to create them. This may involve defining the reason code and linking it to the appropriate business processes.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for guidance on how to set up the specific reason code and what customizing is required.
  
  
  
  Check Transport Requests:
  
  If the customizing settings were recently transported, check the transport logs for any errors or issues that may have occurred during the transport process.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They can provide guidance based on the specific details of your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE11 (Data Dictionary), and SE80 (Object Navigator) to help navigate the system.
  SAP Notes: Search for SAP Notes related to CRM customizing and the specific error message for additional insights and potential fixes.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary solutions to resolve it.