How To Fix CRM_CMDC_CUSTOMIZING028 - You must maintain a notes ID

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CMDC_CUSTOMIZING - Messages for Complaint and Dispute Case Customizing

• Message number: 028

• Message text: You must maintain a notes ID

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CMDC_CUSTOMIZING028 - You must maintain a notes ID ?

  The SAP error message CRM_CMDC_CUSTOMIZING028 indicates that you must maintain a notes ID in the system. This error typically arises in the context of customizing settings in SAP Customer Relationship Management (CRM) when certain configurations or entries are missing.
  Cause:
  The error occurs when the system expects a notes ID to be maintained for a specific configuration or transaction, but it is either missing or not properly set up. This can happen in various scenarios, such as when creating or modifying business transactions, customizing settings, or during data entry processes.
  Solution:
  To resolve this error, you need to maintain the required notes ID in the relevant configuration settings. Here are the steps you can follow:
  
  
  Access Customizing Settings:
  
  Go to the SAP Easy Access screen and navigate to the customizing settings for CRM. This is usually found under SPRO (SAP Project Reference Object).
  
  
  
  Locate the Relevant Configuration:
  
  Identify the specific area where the notes ID is required. This could be related to business transactions, activity management, or other CRM functionalities.
  
  
  
  Maintain Notes ID:
  
  Once you find the relevant configuration, look for a field or section where you can enter or maintain the notes ID. Ensure that you enter a valid and appropriate notes ID that meets the system's requirements.
  
  
  
  Save Changes:
  
  After entering the notes ID, save your changes and exit the customizing settings.
  
  
  
  Test the Functionality:
  
  Go back to the transaction or process that triggered the error and test to see if the issue has been resolved.
  
  
  
  Related Information:
  
  Documentation: Check SAP Help documentation or the SAP Notes for more detailed information on the specific customizing settings related to the error.
  SAP Community: You can also search for discussions or solutions in the SAP Community forums, where other users may have encountered similar issues.
  Support: If the problem persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance based on your system configuration.
  
  By following these steps, you should be able to resolve the error message CRM_CMDC_CUSTOMIZING028 and ensure that the necessary notes ID is maintained in your SAP CRM system.