How To Fix CRM_CMDC_CUSTOMIZING026 - This internal FICA reason does not exist in the remote system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CMDC_CUSTOMIZING - Messages for Complaint and Dispute Case Customizing

• Message number: 026

• Message text: This internal FICA reason does not exist in the remote system

Self-Explanatory Message

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• What is the cause and solution for SAP error message CRM_CMDC_CUSTOMIZING026 - This internal FICA reason does not exist in the remote system ?

  The SAP error message CRM_CMDC_CUSTOMIZING026 indicates that there is an issue related to the integration between the CRM system and the FICA (Financial Contract Accounting) system. Specifically, the error states that a certain internal FICA reason does not exist in the remote system, which typically means that the configuration or customizing settings in the FICA system are not aligned with those in the CRM system.
  Cause:
  
  Missing Configuration: The internal FICA reason that the CRM system is trying to reference does not exist in the FICA system. This could be due to a missing entry in the customizing settings.
  Data Synchronization Issues: There may be a lack of synchronization between the CRM and FICA systems, leading to discrepancies in the available reasons.
  Transport Issues: If the configuration was recently transported from one system to another, it may not have been transported correctly, or the target system may not have the necessary configurations.
  Incorrect Mapping: The mapping between the CRM and FICA systems may not be set up correctly, leading to references to non-existent reasons.
  
  Solution:
  
  
  Check Configuration in FICA:
  
  Go to the FICA customizing settings and verify that the internal reason you are trying to use exists. You can do this by navigating to the relevant customizing transaction (e.g., SPRO) and checking the settings under Financial Accounting.
  
  
  
  Synchronize Data:
  
  Ensure that the data between the CRM and FICA systems is synchronized. This may involve running specific synchronization jobs or programs that ensure both systems have the same configuration.
  
  
  
  Transport Requests:
  
  If the configuration was recently transported, check the transport logs to ensure that all necessary objects were included in the transport request. If something is missing, you may need to create a new transport request to include the missing configuration.
  
  
  
  Check Mapping:
  
  Review the mapping settings between the CRM and FICA systems to ensure that they are correctly configured. This may involve checking the integration settings in both systems.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM and FICA integration for any specific instructions or known issues that might relate to your situation.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide additional insights or patches if this is a known issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for customizing), SE11 (for data dictionary), and SE37 (for function modules) that may help in troubleshooting.
  SAP Notes: Search for SAP Notes related to CRM and FICA integration issues, as they may provide specific fixes or workarounds.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message CRM_CMDC_CUSTOMIZING026.