How To Fix CRM_CLA_FI002 - Error with document &1 in system &2; document does not exist in AR

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CLA_FI - Claim Submission Document integration messages

• Message number: 002

• Message text: Error with document &1 in system &2; document does not exist in AR

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CLA_FI002 - Error with document &1 in system &2; document does not exist in AR ?

  The SAP error message CRM_CLA_FI002 indicates that there is an issue with a specific document in the system, where the document does not exist in the Accounts Receivable (AR) module. This error typically arises in the context of financial transactions or document processing within the SAP Customer Relationship Management (CRM) system.
  Cause:
  
  Document Deletion: The document referenced by the error message may have been deleted or archived, making it unavailable in the AR module.
  Incorrect Document Number: The document number (&1) provided in the error message may be incorrect or mistyped.
  Data Synchronization Issues: There may be a synchronization issue between the CRM and the Financial Accounting (FI) modules, leading to discrepancies in document availability.
  Authorization Issues: The user may not have the necessary authorizations to view or access the document in the AR module.
  Configuration Issues: There may be configuration problems in the integration between CRM and FI modules.
  
  Solution:
  
  Verify Document Existence: Check if the document number (&1) exists in the AR module. You can do this by using transaction codes like FBL1N (Vendor Line Item Display) or FBL5N (Customer Line Item Display) to search for the document.
  Check for Deletion/Archiving: If the document has been deleted or archived, you may need to restore it or create a new document as necessary.
  Correct Document Number: Ensure that the document number being referenced is correct. If it is incorrect, update the reference to the correct document.
  Review Synchronization: Investigate any synchronization issues between the CRM and FI systems. This may involve checking the middleware or integration settings.
  Authorization Check: Ensure that the user has the necessary authorizations to access the document in the AR module. If not, work with your SAP security team to grant the required permissions.
  Consult SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for document management in both CRM and FI modules.
  SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance, providing them with the error message details and any relevant logs.
  Documentation: Review SAP documentation related to CRM and FI integration to ensure that all configurations are set up correctly.
  
  By following these steps, you should be able to identify the root cause of the CRM_CLA_FI002 error and implement an appropriate solution.