How To Fix CRM_CIC_ASP006 - No applications are defined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC_ASP - CIC: ASP

• Message number: 006

• Message text: No applications are defined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC_ASP006 - No applications are defined ?

  The SAP error message CRM_CIC_ASP006 ("No applications are defined") typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when working with the CRM Interaction Center (IC) or the CRM WebClient UI. This error indicates that the system cannot find any applications defined for the current context or user.
  Causes:
  
  Missing Application Configuration: The most common cause is that there are no applications defined in the system for the specific role or user profile you are using.
  Authorization Issues: The user may not have the necessary authorizations to access the defined applications.
  Incorrect Role Assignment: The user might not be assigned the correct roles that include the necessary applications.
  System Configuration Issues: There may be issues with the configuration of the CRM system or the Interaction Center settings.
  
  Solutions:
  
  
  Check Application Configuration:
  
  Go to the transaction code CRMC_UI_PROFILE to check if the applications are defined for the user role.
  Ensure that the necessary applications are configured and assigned to the relevant user roles.
  
  
  
  Review User Roles and Authorizations:
  
  Use transaction code SU01 to check the user profile and roles assigned to the user.
  Ensure that the user has the appropriate roles that include access to the required applications.
  
  
  
  Assign Missing Applications:
  
  If applications are missing, you may need to create or assign them using transaction code CRMC_UI_PROFILE or through the relevant customizing settings in the SAP system.
  
  
  
  Check Customizing Settings:
  
  Navigate to the customizing settings for the CRM Interaction Center (transaction code SPRO) and ensure that the necessary settings for applications and profiles are correctly configured.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM and Interaction Center for any specific configurations or known issues that might relate to your version of SAP.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance, especially if this is a production environment.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  CRMC_UI_PROFILE: To manage UI profiles and applications.
  SU01: To manage user profiles and roles.
  SPRO: To access the SAP Customizing Implementation Guide.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  
  User Documentation: Review the user manuals or help documentation for the CRM Interaction Center for more context on application management.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.