How To Fix CRM_CIC723 - Provide a model name before continuing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 723

• Message text: Provide a model name before continuing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC723 - Provide a model name before continuing ?

  The SAP error message CRM_CIC723: "Provide a model name before continuing" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when working with the CRM Interaction Center (IC) or when trying to create or manage a business transaction that requires a model name.
  Cause:
  The error is usually triggered when the system expects a model name to be provided, but it is either missing or not correctly specified. This can happen in various scenarios, such as:
  
  Missing Input: The user has not entered a model name in the relevant field.
  Incorrect Configuration: The system configuration may not be set up correctly to recognize or utilize the model name.
  User Interface Issues: There may be issues with the user interface that prevent the model name from being captured or displayed correctly.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Input Fields: Ensure that you have entered a valid model name in the required field. If the field is empty, fill it in with the appropriate model name.
  
  
  Review Configuration: If you are an administrator or have access to configuration settings, check the configuration related to the model names in the CRM system. Ensure that the model names are defined and correctly set up.
  
  
  Consult Documentation: Refer to the SAP documentation or help files related to the specific transaction or process you are working on. This may provide insights into what model names are expected.
  
  
  User Training: If this error is occurring frequently among users, consider providing training or guidance on how to properly enter model names and navigate the system.
  
  
  Check for Updates: Ensure that your SAP system is up to date with the latest patches and updates, as this may resolve any underlying issues related to the error.
  
  
  Contact Support: If the issue persists after trying the above steps, consider reaching out to SAP support or your internal IT support team for further assistance. They may be able to provide more specific guidance based on your system configuration and usage.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with the transaction codes related to the CRM Interaction Center and model management.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to address the CRM_CIC723 error and continue with your tasks in the SAP system.