How To Fix CRM_CIC047 - No ANI number found

CRM_CIC047 - Overview

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 047

• Message text: No ANI number found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC047 - No ANI number found ?

  The SAP error message CRM_CIC047: No ANI number found typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with telephony integration or when using the SAP CRM Interaction Center (IC). The error indicates that the system could not find an Automatic Number Identification (ANI) number, which is often used to identify the calling party in telephony systems.
  
  Cause:
  
  Telephony 
  Configuration Issues: The ANI number may not be properly configured in the telephony system or the integration between the telephony system and SAP CRM.
  Missing Data: The ANI number might not be sent from the telephony system to SAP CRM due to misconfiguration or issues in the telephony service provider.
  User Permissions: The user may not have the necessary permissions to access the ANI data.
  System Integration Issues: There may be issues with the middleware or integration layer that connects the telephony system with SAP CRM.
  
  
  Solution:
  
  Check Telephony Configuration: Ensure