How To Fix CRM_CIC043 - No phone number or other communication number found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 043

• Message text: No phone number or other communication number found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC043 - No phone number or other communication number found ?

  The SAP error message CRM_CIC043 indicates that there is no phone number or other communication number found for a specific business partner or contact in the Customer Relationship Management (CRM) system. This error typically occurs when trying to initiate a communication action, such as making a call or sending a message, and the system cannot find the necessary contact information.
  Causes:
  
  Missing Data: The business partner or contact may not have any communication numbers (like phone numbers) assigned in the system.
  Incorrect Business Partner: The selected business partner may not be the correct one, or it may not be fully set up in the system.
  Data Synchronization Issues: If the data is being pulled from another system or if there are synchronization issues, the communication numbers may not be available.
  User Permissions: The user may not have the necessary permissions to view the communication details of the business partner.
  
  Solutions:
  
  
  Check Business Partner Data:
  
  Navigate to the business partner record in the CRM system.
  Ensure that the communication numbers (phone, fax, email, etc.) are correctly entered and saved in the relevant fields.
  
  
  
  Update Communication Information:
  
  If the communication numbers are missing, add the necessary phone numbers or other communication details to the business partner record.
  Save the changes and try the action again.
  
  
  
  Verify Business Partner Selection:
  
  Ensure that the correct business partner is selected for the action you are trying to perform.
  If necessary, search for the business partner again to confirm its details.
  
  
  
  Check User Permissions:
  
  Verify that the user has the appropriate permissions to access and view the communication details of the business partner.
  If permissions are lacking, contact your system administrator to request the necessary access.
  
  
  
  Data Synchronization:
  
  If the data is being pulled from another system (like an ERP), ensure that the synchronization process is functioning correctly and that the data is up to date.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) to view and edit business partner details.
  CRM Configuration: Check the CRM configuration settings to ensure that communication data is being captured and displayed correctly.
  SAP Notes: Look for any relevant SAP Notes or documentation that may address this specific error or provide additional troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or refer to SAP's official documentation for further assistance.