How To Fix CRM_CIC038 - Valid From date has to precede "Valid To" date

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 038

• Message text: Valid From date has to precede "Valid To" date

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC038 - Valid From date has to precede "Valid To" date ?

  The SAP error message CRM_CIC038 indicates that there is an issue with the date range specified in a transaction or configuration within the SAP Customer Relationship Management (CRM) module. Specifically, the error states that the "Valid From" date must precede the "Valid To" date. This is a common validation error that occurs when the dates are not set correctly.
  Cause:
  The error occurs when:
  
  The "Valid From" date is set to a date that is equal to or later than the "Valid To" date.
  This can happen during the creation or modification of records such as pricing conditions, promotions, or any other data that requires a validity period.
  
  Solution:
  To resolve the error, follow these steps:
  
  
  Check the Dates: Review the "Valid From" and "Valid To" dates in the relevant transaction or configuration screen.
  
  Ensure that the "Valid From" date is earlier than the "Valid To" date.
  
  
  
  Adjust the Dates: If the dates are incorrect:
  
  Change the "Valid From" date to an earlier date than the "Valid To" date.
  Alternatively, if the "Valid To" date is incorrect, adjust it to a later date than the "Valid From" date.
  
  
  
  Save Changes: After making the necessary adjustments, save the changes and check if the error persists.
  
  
  Validation: If you are unsure about the correct dates, consult with your business process owner or refer to the relevant business rules that dictate the validity periods for the data you are working with.
  
  
  Related Information:
  
  Date Formats: Ensure that the date formats are consistent with your system settings (e.g., DD/MM/YYYY or MM/DD/YYYY).
  User Permissions: Make sure you have the necessary permissions to modify the records in question.
  Documentation: Refer to SAP documentation or help files for more details on date handling and validity periods in CRM.
  Support: If the issue persists after checking the dates, consider reaching out to your SAP support team for further assistance.
  
  By following these steps, you should be able to resolve the CRM_CIC038 error and proceed with your transaction or configuration in SAP CRM.