How To Fix CRM_CIC028 - Entry &1 is not a valid entry; use F4 to select an entry

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 028

• Message text: Entry &1 is not a valid entry; use F4 to select an entry

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC028 - Entry &1 is not a valid entry; use F4 to select an entry ?

  The SAP error message CRM_CIC028 indicates that the entry you are trying to input is not valid. This typically occurs in the context of CRM (Customer Relationship Management) applications when the system cannot recognize the value you have entered for a specific field.
  Cause:
  
  Invalid Input: The value you entered does not exist in the corresponding table or list of valid entries.
  Data Entry Error: There may be a typographical error in the entry.
  Missing Master Data: The required master data (like customer, product, etc.) may not be created or activated in the system.
  Authorization Issues: You may not have the necessary permissions to access certain entries.
  Field Configuration: The field may be configured to accept only specific values, and the entered value does not match any of those.
  
  Solution:
  
  Use F4 Help: Click on the F4 key or the search icon next to the field to open the list of valid entries. This will help you select a valid option.
  Check for Typos: Review the entry for any spelling mistakes or incorrect formatting.
  Verify Master Data: Ensure that the relevant master data (like customers, products, etc.) exists in the system. If it does not, you may need to create it.
  Consult with Admin: If you suspect authorization issues, consult with your SAP administrator to ensure you have the necessary permissions.
  Field Settings: Check the field settings in the configuration to understand what values are acceptable.
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may need to use specific transaction codes to check or create master data (e.g., BP for Business Partner, MM01 for Material Master).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP documentation for the specific module you are working with to understand the valid entries for the field in question.
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to your SAP support team for further assistance.