How To Fix CRM_CIC027 - Internal error in the Business Data Display component, no data found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 027

• Message text: Internal error in the Business Data Display component, no data found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC027 - Internal error in the Business Data Display component, no data found ?

  The SAP error message CRM_CIC027 indicates an internal error in the Business Data Display component, specifically stating that no data was found. This error typically occurs in the SAP Customer Relationship Management (CRM) module, particularly when trying to display business data in the CRM Interaction Center (IC) or other related applications.
  Causes:
  
  
  Data Availability: The most common cause is that there is no data available for the specific criteria or filters applied in the Business Data Display. This could be due to:
  
  Incorrect selection criteria.
  Data not being populated in the relevant tables.
  Filters that are too restrictive.
  
  
  
  Configuration Issues: There may be configuration issues in the CRM system that prevent data from being displayed correctly.
  
  
  Authorization Issues: The user may not have the necessary authorizations to view the data, leading to the system not being able to retrieve it.
  
  
  System Errors: There could be underlying system errors or bugs in the CRM application that are causing the display issue.
  
  
  Custom Development: If there are custom developments or enhancements in the CRM system, they might be causing conflicts or errors in data retrieval.
  
  
  Solutions:
  
  
  Check Data Availability:
  
  Verify that the data you are trying to access actually exists in the system. You can do this by checking the relevant tables or using transaction codes to view the data directly.
  
  
  
  Review Selection Criteria:
  
  Ensure that the selection criteria or filters applied in the Business Data Display are correct and not overly restrictive.
  
  
  
  Authorization Check:
  
  Confirm that the user has the necessary authorizations to access the data. You can check this in the user roles and authorizations.
  
  
  
  System Logs:
  
  Check the system logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the issue.
  
  
  
  Configuration Review:
  
  Review the configuration settings related to the Business Data Display component to ensure everything is set up correctly.
  
  
  
  SAP Notes and Support:
  
  Search for relevant SAP Notes in the SAP Support Portal that might address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help in troubleshooting.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Documentation: Review the official SAP documentation for the CRM module to understand the expected behavior of the Business Data Display component.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_CIC027 error in your SAP system.