How To Fix CRM_CIC009 - IC WinClient framework & is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CIC - Interaction Center Framework

• Message number: 009

• Message text: IC WinClient framework & is not active

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CIC009 - IC WinClient framework & is not active ?

  The SAP error message CRM_CIC009 indicates that the IC (Interaction Center) WinClient framework is not active. This error typically occurs when trying to access the Interaction Center functionalities in SAP CRM, and it suggests that the necessary components or configurations for the IC WinClient are not properly set up or activated.
  Cause:
  
  IC WinClient Not Activated: The IC WinClient framework may not be activated in the system.
  Missing Configuration: Required configuration settings for the IC WinClient may be missing or incorrectly set.
  Authorization Issues: The user may not have the necessary authorizations to access the IC functionalities.
  System Issues: There could be underlying system issues or inconsistencies that prevent the framework from being recognized as active.
  
  Solution:
  
  
  Activate IC WinClient:
  
  Go to transaction SPRO (SAP Reference IMG).
  Navigate to Customer Relationship Management > Interaction Center > Basic Settings > Activate IC WinClient.
  Ensure that the IC WinClient is activated in the system.
  
  
  
  Check Configuration:
  
  Verify that all necessary configurations for the IC WinClient are correctly set up.
  Ensure that the relevant business roles and profiles are assigned to the users who need access to the IC functionalities.
  
  
  
  User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access the IC functionalities.
  Use transaction SU53 to analyze authorization issues after the error occurs.
  
  
  
  System Check:
  
  Perform a system check to ensure that there are no underlying issues affecting the IC framework.
  Check for any relevant notes or patches from SAP that may address known issues with the IC WinClient.
  
  
  
  Restart Services:
  
  If applicable, restart the relevant services or application servers to ensure that all components are properly loaded.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific fixes or updates related to the CRM_CIC009 error. You can search for notes in the SAP Support Portal.
  Documentation: Refer to the official SAP documentation for Interaction Center to understand the prerequisites and configuration steps.
  Community Forums: Engage with SAP community forums or user groups for additional insights and shared experiences from other users who may have encountered the same issue.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.