How To Fix CRM_CHNGPROC_I011 - Could not determine header GUID

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CHNGPROC_I - Messages for Change Processes - Extension

• Message number: 011

• Message text: Could not determine header GUID

What causes this issue?

An error occurred while reading the header GUID of a document.

System Response

Processing is canceled.

How to fix this error?

Please contact technical support.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CHNGPROC_I011 - Could not determine header GUID ?

  The SAP error message CRM_CHNGPROC_I011: Could not determine header GUID typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to find or determine the GUID (Globally Unique Identifier) for a document header. This can happen in various scenarios, such as when processing changes to business transactions or when trying to access specific CRM documents.
  Causes:
  
  Missing or Incomplete Data: The header data for the transaction may not be fully populated or may be missing entirely.
  Incorrect Configuration: There may be issues with the configuration of the CRM system, particularly in relation to the document types or transaction types.
  Database Issues: There could be issues with the underlying database, such as missing entries or corruption.
  Authorization Issues: The user may not have the necessary authorizations to access the document or its header information.
  Custom Code: If there are custom enhancements or modifications in the system, they may not be handling the header GUID correctly.
  
  Solutions:
  
  Check Data Completeness: Ensure that all required fields in the document header are filled out correctly. Verify that the document exists in the system.
  Review Configuration: Check the configuration settings for the relevant document types and transaction types in the CRM system. Ensure that they are set up correctly.
  Database Consistency Check: Perform a consistency check on the database to ensure that all necessary entries are present and that there are no corruptions.
  Authorization Check: Verify that the user has the necessary authorizations to access the document. This can be done by checking the user roles and permissions.
  Debugging Custom Code: If there are custom enhancements, debug the code to identify any issues related to the retrieval of the header GUID.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE80 (Object Navigator) or SE37 (Function Module) to investigate the relevant function modules or programs that are involved in the process.
  Logs and Traces: Check the application logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  SAP Community: Consider searching or posting in the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to engage SAP support for further assistance.