How To Fix CRM_CFG_UPGRADE034 - Class &1 Has Multiple References in Knowledge Bases &2, &3, Client &4

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CFG_UPGRADE - Migration of SCE Data Model to Version 4.0

• Message number: 034

• Message text: Class &1 Has Multiple References in Knowledge Bases &2, &3, Client &4

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CFG_UPGRADE034 - Class &1 Has Multiple References in Knowledge Bases &2, &3, Client &4 ?

  The SAP error message CRM_CFG_UPGRADE034 indicates that there is a configuration issue related to the upgrade of the CRM system. Specifically, it suggests that a class (denoted as &1) has multiple references in the specified knowledge bases (&2, &3) for a particular client (&4). This can occur during system upgrades or migrations when the system encounters inconsistencies in the configuration data.
  Cause:
  
  Multiple References: The class mentioned in the error message is referenced multiple times across different knowledge bases. This can happen if there are duplicate entries or if the configuration was not properly maintained.
  Inconsistent Data: The data in the knowledge bases may not be consistent, leading to conflicts during the upgrade process.
  Upgrade Issues: The error may arise due to issues during the upgrade process itself, where the system is unable to reconcile the references.
  
  Solution:
  
  Check Configuration: Review the configuration of the class mentioned in the error message. Ensure that there are no duplicate entries or inconsistencies in the knowledge bases.
  Data Cleanup: If duplicates are found, clean up the data by removing or consolidating the references to ensure that each class has a single, clear reference in the knowledge bases.
  Use Transaction Codes: Utilize relevant transaction codes (like CRMD_ORDER, CRMD_ORDERADM_H, etc.) to analyze and manage the configuration data.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that can resolve the issue.
  Testing: After making changes, perform thorough testing to ensure that the issue is resolved and that the system functions as expected.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance. Provide them with the error details and any steps you have already taken.
  
  Related Information:
  
  Documentation: Review the SAP documentation related to CRM configuration and upgrades for best practices and guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  Backup: Always ensure that you have a backup of your configuration data before making any changes, especially during upgrades.
  
  By following these steps, you should be able to address the CRM_CFG_UPGRADE034 error effectively.