How To Fix CRM_CFG_SC_IL074 - Product ID &1 is not unique

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CFG_SC_IL - Message Class of package CRM_CFG_SC_IL

• Message number: 074

• Message text: Product ID &1 is not unique

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CFG_SC_IL074 - Product ID &1 is not unique ?

  The SAP error message CRM_CFG_SC_IL074 indicates that the Product ID specified is not unique within the context of the system. This typically occurs in the SAP Customer Relationship Management (CRM) module when there are multiple entries for the same Product ID, which can lead to confusion in processing or retrieving product information.
  Cause:
  
  Duplicate Entries: The most common cause is that there are duplicate entries for the Product ID in the database. This can happen due to data import errors, incorrect data entry, or system integration issues.
  Configuration Issues: There may be issues with the configuration settings that allow for duplicate entries.
  Data Migration Problems: If data has been migrated from another system, it’s possible that duplicates were not properly handled during the migration process.
  
  Solution:
  
  
  Check for Duplicates: 
  
  Use transaction codes like SE16 or SE11 to check the relevant database tables (e.g., CRMD_ORDER, CRMD_ORDERADM_H, or any custom tables) for duplicate entries of the Product ID.
  You can run a query to find all entries with the same Product ID.
  
  
  
  Data Cleanup:
  
  If duplicates are found, you will need to determine which entries are valid and which can be deleted or merged.
  Ensure that you have backups before making any deletions or changes.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the CRM system to ensure that they are set up to prevent duplicate entries.
  Review any custom logic or enhancements that may allow duplicates.
  
  
  
  Data Migration Review:
  
  If the issue arose after a data migration, review the migration process to ensure that it correctly handled unique constraints.
  
  
  
  Consult Documentation: 
  
  Refer to SAP documentation or support notes related to this error message for additional guidance and best practices.
  
  
  
  Contact SAP Support: 
  
  If the issue persists and you cannot resolve it, consider reaching out to SAP support for assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE16 (Data Browser), SE11 (Data Dictionary), and CRMD_ORDER (CRM Order Management).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.