How To Fix CRM_CFG_SC153 - Reading further information for product &1 failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CFG_SC - Solution Configurator: Messages

• Message number: 153

• Message text: Reading further information for product &1 failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CFG_SC153 - Reading further information for product &1 failed ?

  The SAP error message CRM_CFG_SC153, which states "Reading further information for product &1 failed," typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to retrieve additional information about a specific product. This can happen for various reasons, including data inconsistencies, configuration issues, or system performance problems.
  Causes:
  
  Missing Product Data: The product may not be fully defined in the system, or required data may be missing.
  Authorization Issues: The user may not have the necessary permissions to access the product information.
  System Performance: Slow system performance or timeouts can lead to failures in retrieving data.
  Configuration Issues: There may be issues with the configuration of the CRM system or the product master data.
  Database Issues: Problems with the underlying database, such as locks or corruption, can prevent data retrieval.
  
  Solutions:
  
  Check Product Data: Verify that the product exists in the system and that all necessary data is correctly maintained. You can do this by checking the product master data in the relevant transaction (e.g., CRMD_ORDER).
  Review Authorizations: Ensure that the user has the appropriate authorizations to view product information. This can be checked in the user roles and profiles.
  System Performance: Monitor system performance and check for any ongoing issues. If the system is slow, consider optimizing performance or checking for background jobs that may be affecting it.
  Configuration Review: Review the configuration settings related to product management in CRM. Ensure that all necessary settings are correctly configured.
  Database Check: If you suspect database issues, work with your database administrator to check for locks, performance issues, or corruption.
  Error Logs: Check the application logs (transaction SLG1) for any additional error messages or details that can provide more context about the failure.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches and updates.
  Documentation: Review the official SAP documentation for CRM product management to ensure that all configurations and data entries are correct.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.