How To Fix CRM_CFG_INTEGRATION102 - External Configurator is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CFG_INTEGRATION - Message for integration of an external configurator

• Message number: 102

• Message text: External Configurator is not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CFG_INTEGRATION102 - External Configurator is not available ?

  The SAP error message CRM_CFG_INTEGRATION102: External Configurator is not available typically indicates that the system is unable to access or find the external configurator that is supposed to be integrated with the SAP CRM system. This can occur in scenarios where product configuration is required, and the external configurator is not properly set up or is currently unavailable.
  Causes:
  
  External Configurator Not Installed or Configured: The external configurator software may not be installed or configured correctly in the SAP system.
  Connection Issues: There may be network issues preventing the SAP system from connecting to the external configurator.
  Authorization Issues: The user or system may not have the necessary authorizations to access the external configurator.
  Incorrect Configuration Settings: The settings in the SAP system for the external configurator may be incorrect, leading to the inability to locate or connect to it.
  Service Down: The external configurator service may be down or not running.
  
  Solutions:
  
  Check Configuration: Verify that the external configurator is correctly configured in the SAP system. This includes checking the RFC connections and ensuring that the external configurator is properly defined in the system settings.
  Network Connectivity: Ensure that there are no network issues preventing the SAP system from reaching the external configurator. You can test connectivity using tools like ping or telnet.
  Service Status: Check if the external configurator service is running. If it is down, restart the service.
  Authorization Check: Ensure that the user or system has the necessary authorizations to access the external configurator. This may involve checking roles and permissions in both SAP and the external system.
  Logs and Traces: Review logs and traces in both the SAP system and the external configurator for any error messages or indications of what might be going wrong.
  Consult Documentation: Refer to the documentation for the external configurator for any specific setup or troubleshooting steps that may be required.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the external configurator integration.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Technical Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the steps you have already taken to resolve it.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_CFG_INTEGRATION102 error message.