How To Fix CRM_CCM_RECOVERY211 - The recovery &1 was removed from the payment item &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CCM_RECOVERY - Message Class for the Claim Chargeback Recovery Process

• Message number: 211

• Message text: The recovery &1 was removed from the payment item &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CCM_RECOVERY211 - The recovery &1 was removed from the payment item &2 ?

  The SAP error message CRM_CCM_RECOVERY211 indicates that a recovery (or a payment recovery) has been removed from a specific payment item. This error typically arises in the context of payment processing within the SAP Customer Relationship Management (CRM) module, particularly when dealing with payment items and their associated recoveries.
  Cause:
  
  Manual Removal: The recovery might have been manually removed by a user or through a process that is not properly configured.
  Data Inconsistency: There could be inconsistencies in the data related to the payment item or recovery, leading to the removal.
  System Configuration: Incorrect configuration in the payment processing settings or recovery management could lead to this error.
  Business Logic: The business logic defined in the system may dictate that certain conditions must be met for a recovery to remain associated with a payment item.
  
  Solution:
  
  Check Payment Item: Review the payment item &2 to ensure that it is correctly configured and that all necessary data is present.
  Review Recovery Details: Investigate the recovery &1 to understand why it was removed. Check if there are any dependencies or conditions that might have led to its removal.
  System Logs: Look into system logs or transaction logs to identify any actions that may have triggered the removal of the recovery.
  Recreate Recovery: If the recovery was removed in error, you may need to recreate it and associate it back with the payment item.
  Configuration Review: Ensure that the configuration settings for payment processing and recovery management are correctly set up according to business requirements.
  Consult Documentation: Refer to SAP documentation or notes related to CRM payment processing for any known issues or additional troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message or provide additional context.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with payment processing, such as CRM_ORDER, CRM_PAYMENT, etc.
  User Roles: Ensure that the user roles and authorizations are correctly set up to allow for the necessary actions related to payment items and recoveries.
  Testing: If changes are made, conduct thorough testing in a development or quality assurance environment before applying changes to the production system.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support or consult with a technical expert familiar with SAP CRM for further assistance.