How To Fix CRM_CAT_EEW_MSG007 - Unexpected error when calling search help

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CAT_EEW_MSG - Message class for EEW wizard

• Message number: 007

• Message text: Unexpected error when calling search help

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CAT_EEW_MSG007 - Unexpected error when calling search help ?

  The SAP error message CRM_CAT_EEW_MSG007 indicates that there was an unexpected error when calling a search help in the SAP CRM (Customer Relationship Management) system. This error can occur in various contexts, such as when trying to search for data in a CRM application.
  Possible Causes:
  
  Configuration Issues: There may be issues with the configuration of the search help or the underlying data model.
  Authorization Problems: The user may not have the necessary authorizations to access the search help or the data it retrieves.
  Data Inconsistencies: There could be inconsistencies or corruption in the data that the search help is trying to access.
  System Bugs: There may be bugs in the SAP system or specific patches that need to be applied.
  Performance Issues: If the system is under heavy load, it may lead to timeouts or unexpected errors.
  
  Solutions:
  
  Check Configuration: Review the configuration of the search help in the SAP system. Ensure that it is set up correctly and that all necessary parameters are defined.
  Review Authorizations: Verify that the user has the appropriate authorizations to access the search help. You can check this in transaction SU53 after the error occurs.
  Data Consistency Check: Run consistency checks on the relevant data tables to ensure there are no inconsistencies. You can use transaction SE11 to check the data model.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Debugging: If you have access to debugging tools, you can try to debug the search help to identify where the error is occurring.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve the issue.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE80 (Object Navigator), and SLG1 (Application Log).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Documentation: Review the official SAP documentation for CRM and search helps to understand how they are supposed to function and any common pitfalls.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_CAT_EEW_MSG007 error in your SAP CRM system.