How To Fix CRM_CASE_XI_LOG002 - No logs found for specified entries

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_XI_LOG - Case XI log message class

• Message number: 002

• Message text: No logs found for specified entries

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE_XI_LOG002 - No logs found for specified entries ?

  The SAP error message CRM_CASE_XI_LOG002: No logs found for specified entries typically occurs in the context of SAP CRM (Customer Relationship Management) when a user attempts to retrieve logs related to specific entries, but the system cannot find any logs that match the criteria provided.
  Causes:
  
  No Logs Available: The most straightforward cause is that there are simply no logs available for the specified entries. This could be due to the logs being deleted or not yet created.
  Incorrect Selection Criteria: The user may have entered incorrect or overly restrictive selection criteria (e.g., date range, status, or specific identifiers) that do not match any existing logs.
  Authorization Issues: The user may not have the necessary authorizations to view the logs, leading to the appearance that no logs exist.
  System Configuration: There may be issues with the configuration of the logging mechanism in the SAP system, which could prevent logs from being generated or stored correctly.
  
  Solutions:
  
  Check Selection Criteria: Review the criteria used to search for logs. Ensure that the parameters are correct and not overly restrictive. Try broadening the search criteria (e.g., adjusting date ranges).
  Verify Log Generation: Ensure that the logging functionality is enabled and configured correctly in the system. Check if logs are being generated for the relevant processes.
  User Authorizations: Confirm that the user has the necessary authorizations to access the logs. This may involve checking roles and permissions in the SAP system.
  Consult System Administrator: If the issue persists, it may be necessary to consult with a system administrator or SAP Basis team to investigate potential configuration issues or to check if logs are being archived or deleted as part of a maintenance process.
  Check for System Notes: Look for any SAP Notes or updates related to this error message. Sometimes, SAP releases patches or notes that address specific issues or bugs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as CRMD_ORDER for accessing CRM orders or SLG1 for viewing application logs.
  SAP Documentation: Refer to SAP Help documentation for more details on logging and error handling in SAP CRM.
  Community Forums: Engage with SAP community forums or support channels where similar issues may have been discussed, providing insights or solutions from other users.
  
  By following these steps, you should be able to diagnose and potentially resolve the issue related to the error message CRM_CASE_XI_LOG002.