How To Fix CRM_CASE_XI000 - Source case GUID required to replicate the case

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_XI - Message for CRM case XI

• Message number: 000

• Message text: Source case GUID required to replicate the case

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE_XI000 - Source case GUID required to replicate the case ?

  The SAP error message "CRM_CASE_XI000 Source case GUID required to replicate the case" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to replicate a case (or service request) without providing the necessary GUID (Globally Unique Identifier) of the source case. This error indicates that the system requires a valid source case GUID to proceed with the replication process.
  Cause:
  
  Missing Source Case GUID: The most common cause of this error is that the source case GUID is not provided in the replication request.
  Incorrect Configuration: There may be issues with the configuration of the replication process, leading to the system not being able to retrieve the necessary GUID.
  Data Integrity Issues: If the source case has been deleted or is not available in the system, the GUID may not be retrievable.
  User Input Error: The user may have incorrectly entered the details or missed providing the required information.
  
  Solution:
  
  Provide the Source Case GUID: Ensure that the replication request includes the correct source case GUID. This can usually be found in the original case details.
  Check Configuration: Review the configuration settings for the replication process in SAP CRM to ensure that they are set up correctly.
  Verify Case Existence: Check if the source case exists in the system. If it has been deleted or is not available, you may need to recreate it or use a different case.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide additional context on why the GUID is missing.
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of SAP CRM you are using for any known issues or additional troubleshooting steps.
  Contact Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it appears to be a system-level issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_CASE, or SLG1 for logging.
  SAP Notes: Search for SAP Notes related to CRM case replication issues, as they may provide patches or workarounds.
  User Roles and Authorizations: Ensure that the user attempting the replication has the necessary authorizations to access the source case and perform replication actions.
  System Version: Be aware of the specific version of SAP CRM you are using, as solutions may vary between versions.
  
  By addressing the above points, you should be able to resolve the error and successfully replicate the case in SAP CRM.