How To Fix CRM_CASE_WS001 - Case not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_WS - CMG: Case WS

• Message number: 001

• Message text: Case not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE_WS001 - Case not found ?

  The SAP error message "CRM_CASE_WS001: Case not found" typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to access a case that does not exist in the system or is not accessible due to various reasons. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Incorrect Case ID: The case ID entered may be incorrect or mistyped.
  Case Deletion: The case may have been deleted or archived, making it unavailable for access.
  Authorization Issues: The user may not have the necessary permissions to view the case.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to the case not being found.
  Status of the Case: The case may be in a status that restricts access (e.g., closed or completed).
  System Configuration: There may be configuration issues in the CRM system that prevent the case from being found.
  
  Solutions:
  
  Verify Case ID: Double-check the case ID for any typos or errors. Ensure that you are using the correct format.
  Check Case Status: Look into the status of the case to ensure it is active and not archived or deleted.
  User Authorization: Ensure that the user has the necessary authorizations to access the case. This may involve checking roles and permissions in the SAP system.
  Consult with IT Support: If the case was recently deleted or archived, consult with your IT support team to see if it can be restored or if there are any logs indicating what happened to the case.
  Data Synchronization: If the CRM system is integrated with other systems, check for any synchronization issues that may be causing the case to be unavailable.
  System Configuration Review: Review the system configuration settings to ensure that there are no restrictions or issues preventing the case from being found.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM, such as CRMD_ORDER for managing cases.
  SAP Notes: Check SAP Notes and Knowledge Base Articles for any known issues or patches related to this error message.
  Documentation: Refer to SAP documentation for CRM case management to understand how cases are structured and managed within the system.
  Support Forums: Engage with SAP community forums or support channels for additional insights and solutions from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to SAP support for further investigation.