How To Fix CRM_CASE_PPF036 - Partner determination prevents change from &1 to &2 in transaction &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 036

• Message text: Partner determination prevents change from &1 to &2 in transaction &3

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

What causes this issue?

The system could not replace the business partner &V1& by business
partner &V2& in partner function &V4& in transaction &V3&. The
transaction type has a partner determination procedure that does not
allow changes to the partner function &V4&.

How to fix this error?

Verify what would be the result of having a different business partner
in the transaction &V3& and in the case for this partner function. You
could decide for example, either:
To change the business partner in the case back to &V1&, or
To change the partner determination procedure of the transaction to
allow changes to the partner function &V4&, and then to edit the
transaction &V3& and change the business partner manually to &V2&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE_PPF036 - Partner determination prevents change from &1 to &2 in transaction &3 ?

  The SAP error message CRM_CASE_PPF036 indicates that there is a partner determination issue that prevents a change from one partner type to another in a specific transaction. This typically occurs in the context of CRM (Customer Relationship Management) when trying to modify partner data for a case or transaction.
  Cause:
  The error is usually caused by the following factors:
  
  Partner Determination Procedure: The partner determination procedure defined for the transaction does not allow the change from the current partner type (&1) to the new partner type (&2).
  Configuration Issues: There may be configuration settings in the partner determination procedure that restrict certain changes based on business rules.
  Data Inconsistencies: There might be inconsistencies in the partner data that prevent the system from allowing the change.
  User Authorizations: The user may not have the necessary authorizations to make changes to partner data.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Partner Determination Procedure:
  
  Go to the configuration settings for partner determination in the SAP system.
  Verify the partner determination procedure assigned to the transaction and check the rules defined for partner types.
  Ensure that the procedure allows for the change you are trying to make.
  
  
  
  Review Partner Data:
  
  Check the existing partner data for the transaction to ensure that it is consistent and does not violate any rules.
  If necessary, correct any inconsistencies in the partner data.
  
  
  
  Adjust Configuration:
  
  If the current configuration does not meet your business requirements, consider adjusting the partner determination procedure to allow the desired changes.
  This may involve adding or modifying rules in the partner determination procedure.
  
  
  
  User Authorizations:
  
  Ensure that the user attempting to make the change has the necessary authorizations to modify partner data.
  If not, consult with your SAP security team to grant the required permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on partner determination procedures and how to configure them.
  
  
  
  Testing:
  
  After making any changes, perform tests to ensure that the issue is resolved and that the partner changes can be made successfully.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) or CRMD_ORDER (CRM Order Management) to access partner data and configurations.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on this error message.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.