How To Fix CRM_CASE_PPF036 - Partner determination prevents change from &1 to &2 in transaction &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 036

• Message text: Partner determination prevents change from &1 to &2 in transaction &3

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

What causes this issue?

The system could not replace the business partner &V1& by business
partner &V2& in partner function &V4& in transaction &V3&. The
transaction type has a partner determination procedure that does not
allow changes to the partner function &V4&.

How to fix this error?

Verify what would be the result of having a different business partner
in the transaction &V3& and in the case for this partner function. You
could decide for example, either:
To change the business partner in the case back to &V1&, or
To change the partner determination procedure of the transaction to
allow changes to the partner function &V4&, and then to edit the
transaction &V3& and change the business partner manually to &V2&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE_PPF036 - Partner determination prevents change from &1 to &2 in transaction &3 ?

  The SAP error message CRM_CASE_PPF036 indicates that there is a partner determination issue that prevents a change from one partner type to another in a specific transaction. This typically occurs in the context of CRM (Customer Relationship Management) when trying to modify partner data for a case or transaction.
  
  Cause:
  The error is usually caused by the following factors:
  
  Partner Determination Procedure: The partner determination procedure defined for the transaction does not allow the change from the current partner type (&1) to the new partner type (&2).
  
  Configuration Issues: There may be configuration settings in the partner determination procedure that restrict certain changes based on business rules.
  Data Inconsistencies: There might be inconsistencies in the partner data that prevent the system from allowing the change.
  User Authorizations: The user may not have the necessary authorizations to make changes to partner data.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Partner Determination Procedure:
  
  Go to the configuration