How To Fix CRM_CASE_PPF035 - Could not identify partner to change from &1 to &2 in transaction &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 035

• Message text: Could not identify partner to change from &1 to &2 in transaction &3

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

What causes this issue?

The system could not find the same partner function that was changed in
the transaction of this case. As an alternative, the system searched in
the transaction and found the changed partner in the same partner
function category. However, the system could not change it in the
transaction due to one of the following reasons:
There are multiple partners in the transaction that match the partner
function category and previous case partner; a unique partner is
required
There were multiple case partners from the same partner function
category that were changed at one time and a unique case partner cannot
be determined
There are other partners in the case with the matching partner function
category and previous partner; a unique partner is required

How to fix this error?

In the transaction &V3& manually change the business partner &V1& to
business partner &V2& if this is the intended result.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE_PPF035 - Could not identify partner to change from &1 to &2 in transaction &3 ?

  The SAP error message CRM_CASE_PPF035 indicates that the system could not identify a partner to change from one value to another in a specific transaction. This error typically occurs in the context of Partner Processing Framework (PPF) in SAP CRM, where the system is trying to update partner information but fails to find the necessary data.
  Cause:
  
  Missing Partner Data: The partner data (such as customer, vendor, or contact) may not be correctly maintained in the system.
  Incorrect Configuration: The PPF configuration might not be set up correctly, leading to issues in identifying partners.
  Transaction Context: The transaction in which the error occurs may not have the required partner information available.
  Data Inconsistencies: There may be inconsistencies in the data that prevent the system from identifying the partner correctly.
  
  Solution:
  
  Check Partner Data: Verify that the partner data is correctly maintained in the system. Ensure that the partner roles are assigned properly and that the partner information is complete.
  Review PPF Configuration: Check the PPF configuration settings to ensure that they are set up correctly for the transaction in question. This includes checking the PPF actions and conditions.
  Transaction Review: Look at the specific transaction (indicated by &3 in the error message) to ensure that it has the necessary partner information. If the transaction is missing partner data, you may need to add it.
  Data Consistency Check: Run consistency checks on the relevant data to identify and resolve any inconsistencies that may be causing the issue.
  Debugging: If the issue persists, consider debugging the PPF process to identify where the partner identification is failing.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like BP (Business Partner) to check and maintain partner data.
  PPF Configuration: Use transaction CRMCMP1 to access PPF configuration settings.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to SAP Help documentation for detailed information on PPF and partner processing in SAP CRM.
  
  If the issue continues after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.