How To Fix CRM_CASE_PPF012 - Cause: Cannot lock transaction & to close it

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 012

• Message text: Cause: Cannot lock transaction & to close it

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

What causes this issue?

The PPF action that closes the dependent transactions of a closed case
was executed.
However, this action could not close the dependent transaction &V1&
because it is locked by another process.

How to fix this error?

Either manually change the status of transaction &V1& to <ZK>Closed</>,
or wait a few minutes and execute this PPF action again.
To change the status, go to transaction <DS:TRAN.SPPFP>SPPFP</>, search
for the PPF action definition &V2& with application key &V3& and execute
it again. If the problem persists, run transaction <DS:TRAN.SM12>SM12</>
to identify who has locked transaction &V1& and have it released. Once
the lock has been released, execute this PPF action again.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE_PPF012 - Cause: Cannot lock transaction & to close it ?

  The SAP error message CRM_CASE_PPF012 typically indicates that there is an issue with locking a transaction in the SAP system, specifically when trying to close a case or transaction. This error can occur in the context of the CRM (Customer Relationship Management) module when the system is unable to lock the necessary objects to perform the operation.
  Cause:
  
  Concurrent Access: The most common cause of this error is that another user or process is currently accessing the same transaction or object, preventing the system from obtaining the necessary lock.
  Long-running Transactions: If a transaction is taking too long to complete, it may hold locks longer than expected, causing other transactions to fail when they attempt to access the same object.
  System Configuration: There may be configuration issues related to the locking mechanism in the SAP system.
  Database Issues: Sometimes, underlying database issues can lead to locking problems.
  
  Solution:
  
  Check for Active Sessions: Use transaction codes like SM12 (to check for lock entries) to see if there are any active sessions that are holding locks on the transaction. If you find any, you may need to wait for them to complete or, if appropriate, release the locks.
  Retry the Operation: If the error is due to temporary contention, simply retrying the operation after a short wait may resolve the issue.
  Review Long-running Processes: Identify any long-running transactions that may be causing locks and optimize them if possible.
  System Monitoring: Use transaction codes like SM21 (system log) and ST22 (dump analysis) to check for any system errors or dumps that might provide more context on the issue.
  Consult Basis Team: If the issue persists, it may be necessary to involve your SAP Basis team to investigate further, as they can check for system configuration issues or database locks.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches or updates.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (lock entries), SM21 (system log), ST22 (dump analysis), and SLG1 (application log) for troubleshooting.
  User Documentation: Review SAP documentation related to CRM case management and PPF (Post Processing Framework) for additional context on how locking works in these scenarios.
  Performance Tuning: Consider performance tuning for your CRM processes to minimize the likelihood of long-running transactions that can lead to locking issues.
  
  If the problem continues after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.