How To Fix CRM_CASE_PPF013 - Cause: Cannot save transaction &1 with closed status

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 013

• Message text: Cause: Cannot save transaction &1 with closed status

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

What causes this issue?

The PPF action that closes dependent transactions of a closed case was
executed.
However, an error occurred when this action was saving the dependent
transaction &V1& with its new status.

How to fix this error?

In the transaction &V1& manually set its status to &V2&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE_PPF013 - Cause: Cannot save transaction &1 with closed status ?

  The SAP error message CRM_CASE_PPF013 indicates that you are trying to save a transaction (in this case, a CRM case) that has a closed status. This typically occurs when you attempt to perform an action that is not allowed on a closed case, such as updating or saving changes.
  
  Cause:
  
  The primary cause of this error is that the CRM case you are working with has been marked as "closed." In SAP CRM, once a case is closed, it is generally considered final, and no further changes or updates can be made to it. This is a standard business process to ensure data integrity and to prevent modifications to completed transactions.
  
  
  Solution:
  
  
  Check Case Status: Verify the status of the case you are trying to save. If it is indeed closed, you will need to determine if it is appropriate to reopen the case or if you need to create a new case for