How To Fix CRM_CASE_PPF013 - Cause: Cannot save transaction &1 with closed status

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 013

• Message text: Cause: Cannot save transaction &1 with closed status

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

What causes this issue?

The PPF action that closes dependent transactions of a closed case was
executed.
However, an error occurred when this action was saving the dependent
transaction &V1& with its new status.

How to fix this error?

In the transaction &V1& manually set its status to &V2&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE_PPF013 - Cause: Cannot save transaction &1 with closed status ?

  The SAP error message CRM_CASE_PPF013 indicates that you are trying to save a transaction (in this case, a CRM case) that has a closed status. This typically occurs when you attempt to perform an action that is not allowed on a closed case, such as updating or saving changes.
  Cause:
  
  The primary cause of this error is that the CRM case you are working with has been marked as "closed." In SAP CRM, once a case is closed, it is generally considered final, and no further changes or updates can be made to it. This is a standard business process to ensure data integrity and to prevent modifications to completed transactions.
  
  Solution:
  
  
  Check Case Status: Verify the status of the case you are trying to save. If it is indeed closed, you will need to determine if it is appropriate to reopen the case or if you need to create a new case for any further actions.
  
  
  Reopen the Case: If your business process allows it, you may be able to reopen the case. This typically requires specific permissions or roles within the SAP system. You can do this by:
  
  Navigating to the case in question.
  Selecting the option to change the status (if available).
  Changing the status from "closed" to "open" or "in progress."
  
  
  
  Create a New Case: If reopening the case is not an option, consider creating a new case to handle any new information or actions that need to be taken.
  
  
  Consult Documentation: Review your organization's SAP CRM documentation or guidelines regarding case management to understand the proper procedures for handling closed cases.
  
  
  Contact Support: If you are unsure about the process or if you believe this error is occurring inappropriately, contact your SAP support team or system administrator for assistance.
  
  
  Related Information:
  
  User Roles and Permissions: Ensure that you have the necessary permissions to change the status of a case. Sometimes, only certain roles can perform these actions.
  Business Process Compliance: Understand your organization's policies regarding case management, as they may dictate whether cases can be reopened or if new cases should be created instead.
  SAP Notes and Documentation: Check SAP Notes for any updates or patches related to this error message, as there may be specific fixes or enhancements provided by SAP.
  
  By following these steps, you should be able to address the CRM_CASE_PPF013 error effectively.