How To Fix CRM_CASE_C001 - Search for subcategories is only allowed in combination with case type

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_C - Case Management:Messages That Can Be Configured by Customers

• Message number: 001

• Message text: Search for subcategories is only allowed in combination with case type

Self-Explanatory Message

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• What is the cause and solution for SAP error message CRM_CASE_C001 - Search for subcategories is only allowed in combination with case type ?

  The SAP error message CRM_CASE_C001 indicates that there is an issue with the search functionality for subcategories in the context of case management within the SAP Customer Relationship Management (CRM) module. Specifically, this error occurs when a search for subcategories is attempted without specifying a case type.
  Cause:
  The error is triggered because the system requires a case type to be defined in order to filter and retrieve the relevant subcategories. In SAP CRM, subcategories are often linked to specific case types, and without this linkage, the system cannot perform the search.
  Solution:
  To resolve this error, you should ensure that a case type is specified when attempting to search for subcategories. Here are the steps you can take:
  
  
  Specify Case Type: When performing the search, make sure to select or enter a valid case type in the search criteria. This will allow the system to filter the subcategories accordingly.
  
  
  Check Configuration: If you are consistently encountering this error, it may be worth checking the configuration settings in your SAP system to ensure that case types and subcategories are properly defined and linked.
  
  
  User Training: Ensure that users are trained on the correct procedures for searching for subcategories, emphasizing the importance of selecting a case type.
  
  
  Consult Documentation: Refer to the SAP documentation or help resources for more detailed information on case management and the relationship between case types and subcategories.
  
  
  System Updates: If the issue persists, consider checking for any system updates or patches that may address this error, as it could be related to a bug in the current version of the software.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or additional guidance related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to case management, such as CRM_ORDER for managing cases.
  Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the CRM_CASE_C001 error and successfully search for subcategories in your SAP CRM system.