How To Fix CRM_CASE243 - More cases can be evaluated if you increase the maximum number of results

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 243

• Message text: More cases can be evaluated if you increase the maximum number of results

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE243 - More cases can be evaluated if you increase the maximum number of results ?

  The SAP error message CRM_CASE243 indicates that the system has reached the limit for the maximum number of cases that can be evaluated in a particular operation, such as a search or report in the CRM (Customer Relationship Management) module. This typically occurs when the number of cases being processed exceeds the predefined limit set in the system configuration.
  Cause:
  
  Configuration Limit: The maximum number of results that can be returned or processed is set to a specific value in the system configuration. When the number of cases exceeds this limit, the error message is triggered.
  Data Volume: The volume of data being queried or processed is too high, leading to the system hitting the configured limit.
  
  Solution:
  To resolve the CRM_CASE243 error, you can take the following steps:
  
  
  Increase the Maximum Number of Results:
  
  Access the configuration settings in the SAP system.
  Navigate to the relevant settings for CRM case management or the specific transaction where the error occurs.
  Look for parameters related to the maximum number of results or cases that can be evaluated.
  Increase the limit to a higher value that accommodates your data volume needs.
  
  
  
  Filter Results:
  
  If increasing the limit is not feasible or desirable, consider applying filters to your search criteria to reduce the number of cases being evaluated.
  This can help you stay within the current limit while still retrieving the necessary information.
  
  
  
  Review and Optimize Queries:
  
  Analyze the queries or reports that are generating the error. Optimize them to ensure they are efficient and only retrieve the necessary data.
  This may involve refining selection criteria or breaking down large queries into smaller, more manageable ones.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions on how to adjust system parameters related to case management.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue through configuration changes or if you need further assistance, consider reaching out to SAP support for guidance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may be related to case management, such as CRMD_ORDER or CRMD_ORDERADM_H.
  System Performance: Keep in mind that increasing the maximum number of results may impact system performance, especially if the volume of data is significantly high.
  User Training: Ensure that users are trained on how to effectively use filters and search criteria to minimize the chances of encountering this error in the future.
  
  By following these steps, you should be able to address the CRM_CASE243 error and improve the handling of cases in your SAP CRM system.