How To Fix CRM_CASE237 - Unable to open the case; the attributes are missing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 237

• Message text: Unable to open the case; the attributes are missing

What causes this issue?

The system is not able to retrieve the attributes of the case. Although
uncommon, sometimes the attributes of closed cases are not removed from
all of the buffer tables and the inconsistencies cause errors.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Close all open cases and return to the Home page; this will reset the
buffer tables. Then try again.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE237 - Unable to open the case; the attributes are missing ?

  The SAP error message CRM_CASE237, which states "Unable to open the case; the attributes are missing," typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue with the case data. This error indicates that certain required attributes or fields for the case are not populated or are missing, preventing the system from opening the case.
  Causes:
  
  Missing Required Fields: The case may have mandatory fields that are not filled out, such as status, priority, or other key attributes.
  Data Inconsistency: There may be inconsistencies in the data related to the case, such as references to non-existent objects or invalid data entries.
  Authorization Issues: The user may not have the necessary permissions to view or access certain attributes of the case.
  System Configuration: There may be configuration issues in the CRM system that affect how cases are created or displayed.
  Custom Enhancements: If there are custom developments or enhancements in the CRM system, they may interfere with the normal functioning of case management.
  
  Solutions:
  
  Check Required Fields: Review the case attributes and ensure that all mandatory fields are filled out correctly. You can do this by navigating to the case in the CRM system and checking the details.
  Data Validation: Validate the data associated with the case to ensure there are no inconsistencies or invalid entries. This may involve checking related objects or data records.
  User Authorization: Verify that the user has the appropriate authorizations to access and view the case. This may require checking user roles and permissions in the SAP system.
  System Configuration Review: Consult with your SAP administrator or technical team to review the configuration settings related to case management. Ensure that all necessary settings are correctly configured.
  Check for Custom Code: If there are custom enhancements or modifications in the CRM system, review the code to ensure it is not causing the issue. This may require the assistance of a developer familiar with the customizations.
  SAP Notes and Support: Check the SAP Support Portal for any relevant SAP Notes or updates related to this error message. There may be patches or fixes available that address this specific issue.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to access and manage cases in the CRM system.
  SAP Documentation: Refer to the official SAP documentation for CRM case management for more detailed information on required fields and case attributes.
  Community Forums: Consider checking SAP community forums or discussion boards for similar issues and solutions shared by other users.
  
  If the issue persists after trying the above solutions, it may be necessary to engage SAP support for further assistance.