How To Fix CRM_CASE234 - You are not authorized to perform &1 action on case &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 234

• Message text: You are not authorized to perform &1 action on case &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE234 - You are not authorized to perform &1 action on case &2 ?

  The SAP error message CRM_CASE234 indicates that a user is attempting to perform an action on a case (such as viewing, editing, or deleting) for which they do not have the necessary authorization. This is a common issue in SAP systems where user roles and authorizations are strictly managed to ensure data security and integrity.
  Cause:
  
  Insufficient Authorizations: The user does not have the required authorization object to perform the specified action on the case.
  Role Assignment: The user may not be assigned the correct role that includes the necessary permissions for the action.
  Authorization Object Configuration: The authorization objects related to the CRM case management may not be configured correctly, or the user’s profile may not include the necessary authorizations.
  
  Solution:
  
  
  Check User Roles:
  
  Verify the roles assigned to the user in the SAP system. This can be done by navigating to the user management transaction (e.g., SU01).
  Ensure that the user has the appropriate roles that include permissions for the action they are trying to perform.
  
  
  
  Review Authorization Objects:
  
  Identify the specific authorization objects related to CRM case management (e.g., CRM_ORDER, CRM_CASE).
  Check if the user has the necessary authorizations for these objects. This can be done using transaction SU53, which shows the last authorization check and can help identify missing authorizations.
  
  
  
  Modify Authorizations:
  
  If the user lacks the necessary authorizations, you may need to modify their roles or create a new role that includes the required permissions.
  Work with your SAP security team or administrator to ensure that the user’s role is updated accordingly.
  
  
  
  Testing:
  
  After making changes to the user’s roles or authorizations, have the user log out and log back in to test if the issue is resolved.
  
  
  
  Documentation:
  
  Document any changes made to user roles and authorizations for future reference and compliance.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SU01 (User Maintenance)
  SU53 (Authorization Check)
  PFCG (Role Maintenance)
  
  
  
  Authorization Objects: 
  
  CRM_ORDER
  CRM_CASE
  Other relevant authorization objects depending on the specific action being performed.
  
  
  
  SAP Notes: 
  
  Check for any relevant SAP Notes that may address specific issues related to authorization in CRM.
  
  
  
  If the issue persists after checking and updating the authorizations, it may be necessary to consult with your SAP Basis or security team for further investigation.