How To Fix CRM_CASE182 - Case cannot be closed; it was escalated

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 182

• Message text: Case cannot be closed; it was escalated

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE182 - Case cannot be closed; it was escalated ?

  The SAP error message CRM_CASE182 indicates that a case cannot be closed because it has been escalated. This typically means that the case is still under review or requires further action due to its escalated status. Here’s a breakdown of the cause, potential solutions, and related information:
  
  Cause:
  
  Escalation Status: The case has been marked as escalated, which usually means it is being handled at a higher level of authority or requires additional attention.
  Pending Actions: There may be pending actions or tasks that need to be completed before the case can be closed.
  Business Rules: There may be specific business rules or workflows in place that prevent the closure of escalated cases until certain conditions are met.
  
  
  Solution:
  
  Review Escalation: Check the details of the escalation. Determine why the case was escalated and what actions are required to resolve the issue.
  Complete Required Actions: Ensure that all necessary actions related to the case are completed. This