How To Fix CRM_CASE179 - Case &1 already linked to a higher-level case

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 179

• Message text: Case &1 already linked to a higher-level case

What causes this issue?

Case already linked to a higher-level case

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

A lower-level case can only be linked to one higher-level case. If you
want to link this case to a different higher-level case, you must first
unlink this lower-level case from its current higher-level case, and
then link it to the desired higher-level case.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE179 - Case &1 already linked to a higher-level case ?

  The SAP error message CRM_CASE179 indicates that the case you are trying to link (denoted as &1) is already associated with a higher-level case. This situation typically arises in the context of SAP Customer Relationship Management (CRM) when managing cases or service requests.
  Cause:
  The primary cause of this error is that the case you are attempting to link is already part of a hierarchical structure, where it is a sub-case of another, higher-level case. In SAP CRM, cases can be organized in a parent-child relationship, and a case can only be linked to one parent case at a time. Attempting to link it to another case while it is already linked to a higher-level case will trigger this error.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Current Linkage: Verify which higher-level case the case &1 is currently linked to. You can do this by navigating to the case details in the SAP CRM system.
  
  
  Unlink from Higher-Level Case: If you need to link the case to a different higher-level case, you will first need to unlink it from its current parent case. This can usually be done in the case management screen by editing the case and removing the parent case association.
  
  
  Link to New Case: Once the case is unlinked from the higher-level case, you can then proceed to link it to the desired higher-level case.
  
  
  Review Business Process: Ensure that the linking of cases aligns with your business processes. Sometimes, it may be necessary to review the case hierarchy to ensure that it meets the organizational requirements.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM for case management, such as CRM_ORDER or CRM_CASE.
  Documentation: Refer to SAP Help documentation for detailed information on case management and hierarchical structures.
  User Permissions: Ensure that you have the necessary permissions to modify case links, as restrictions may apply based on user roles.
  Consult with SAP Support: If the issue persists or if you encounter additional complexities, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to resolve the CRM_CASE179 error and manage your cases effectively within the SAP CRM system.