How To Fix CRM_CASE179 - Case &1 already linked to a higher-level case

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 179

• Message text: Case &1 already linked to a higher-level case

What causes this issue?

Case already linked to a higher-level case

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

A lower-level case can only be linked to one higher-level case. If you
want to link this case to a different higher-level case, you must first
unlink this lower-level case from its current higher-level case, and
then link it to the desired higher-level case.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE179 - Case &1 already linked to a higher-level case ?

  The SAP error message CRM_CASE179 indicates that the case you are trying to link (denoted as &1) is already associated with a higher-level case. This situation typically arises in the context of SAP Customer Relationship Management (CRM) when managing cases or service requests.
  
  Cause:
  The primary cause of this error is that the case you are attempting to link is already part of a hierarchical structure, where it is a sub-case of another, higher-level case. In SAP CRM, cases can be organized in a parent-child relationship, and a case can only be linked to one parent case at a time. Attempting to link it to another case while it is already linked to a higher-level case will trigger this error.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Current Linkage: Verify which higher-level case the case &1 is currently linked to. You can do this by navigating to the case details