How To Fix CRM_CASE168 - No entry was updated in &; all entries must be made for &

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 168

• Message text: No entry was updated in &; all entries must be made for &

What causes this issue?

Technical problem with database table <ZK>CRMC_CMG_SPS</>

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Correct the technical problem and then run report
<ZK>CRM_CMGSEARCH_UPGRADE_5_1_XPRA </>again.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE168 - No entry was updated in &; all entries must be made for & ?

  The SAP error message CRM_CASE168 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with cases or service requests. This error indicates that an attempt was made to update a case or service request, but no entries were updated because all required fields were not filled in.
  Cause:
  The error message "No entry was updated in &; all entries must be made for &" suggests that there are mandatory fields that have not been filled out in the case or service request. This can happen due to:
  
  Missing Required Fields: Certain fields are mandatory for the operation you are trying to perform, and they have not been populated.
  Validation Rules: There may be specific validation rules set up in the system that require certain conditions to be met before an update can occur.
  User Authorization: The user may not have the necessary permissions to update certain fields, leading to a failure in the update process.
  
  Solution:
  To resolve the CRM_CASE168 error, you can take the following steps:
  
  
  Check Required Fields: Review the case or service request form to ensure that all mandatory fields are filled out. Look for any fields marked with an asterisk (*) or highlighted in red, as these typically indicate required information.
  
  
  Review Validation Rules: If there are specific validation rules in place, ensure that all conditions are met. This may involve checking for dependencies between fields or ensuring that certain values are entered.
  
  
  User Permissions: Verify that the user has the necessary permissions to update the case or service request. If not, contact your system administrator to adjust the user roles or permissions.
  
  
  Consult Documentation: Refer to the SAP documentation or help files for the specific transaction or process you are working with. This may provide additional insights into required fields and validation rules.
  
  
  Debugging: If you have access to debugging tools, you can trace the process to identify where the failure occurs. This may help pinpoint the exact field or condition causing the issue.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with the transaction codes related to case management in SAP CRM, such as CRMD_ORDER or CRMD_ORDERADM_H, to navigate and manage cases effectively.
  User Training: Ensure that users are trained on the importance of filling out all required fields and understanding the implications of validation rules in the CRM system.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_CASE168 error in your SAP system.