How To Fix CRM_CASE168 - No entry was updated in &; all entries must be made for &

CRM_CASE168 - Overview

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 168

• Message text: No entry was updated in &; all entries must be made for &

What causes this issue?

Technical problem with database table <ZK>CRMC_CMG_SPS</>

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Correct the technical problem and then run report
<ZK>CRM_CMGSEARCH_UPGRADE_5_1_XPRA </>again.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_CASE168 - Details

• The SAP error message CRM_CASE168 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with cases or service requests. This error indicates that an attempt was made to update a case or service request, but no entries were updated because all required fields were not filled in.
  
  Cause:
  The error message "No entry was updated in &; all entries must be made for &" suggests that there are mandatory fields that have not been filled out in the case or service request. This can happen due to:
  
  Missing Required Fields: Certain fields are mandatory for the operation you are trying to perform, and they have not been populated.
  Validation Rules: There may be specific validation rules set up in the system that require certain conditions to be met before an update can occur.
  User Authorization: The user may not have the necessary permissions to update certain fields, leading