How To Fix CRM_CASE165 - Relation cannot be made with linked case &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 165

• Message text: Relation cannot be made with linked case &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE165 - Relation cannot be made with linked case &1 ?

  The SAP error message CRM_CASE165, which states "Relation cannot be made with linked case &1," typically occurs in the SAP Customer Relationship Management (CRM) module when there is an attempt to create a relationship between two cases, but the system identifies an issue with the linkage.
  Cause:
  
  Invalid Case Status: The case you are trying to link may not be in a status that allows for linking. For example, if one of the cases is closed or archived, the system may prevent the creation of a relationship.
  Case Type Restrictions: Different case types may have restrictions on how they can be linked. If the cases belong to different categories that do not allow linking, this error will occur.
  Missing Required Data: There may be required fields or data that are missing in one or both cases that prevent the relationship from being established.
  System Configuration: The system configuration or customization may impose restrictions on linking cases based on business rules or settings.
  
  Solution:
  
  Check Case Status: Verify the status of both cases involved. Ensure that both cases are in a status that allows for linking (e.g., open or in progress).
  Review Case Types: Ensure that the case types of both cases are compatible for linking. If they are not, consider whether a different approach is needed.
  Complete Required Fields: Check both cases for any missing mandatory fields or data. Complete any required information before attempting to link the cases again.
  Consult Configuration Settings: If you have access to system configuration, review the settings related to case linking. You may need to consult with your SAP administrator or a functional consultant to understand any restrictions in place.
  Error Logs: Check the system logs for any additional error messages or details that may provide more context about why the linking is failing.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the SAP CRM documentation for guidelines on case management and linking cases. This can provide insights into best practices and system limitations.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can provide insights or solutions.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support for further assistance.