How To Fix CRM_CASE165 - Relation cannot be made with linked case &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 165

• Message text: Relation cannot be made with linked case &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE165 - Relation cannot be made with linked case &1 ?

  The SAP error message CRM_CASE165, which states "Relation cannot be made with linked case &1," typically occurs in the SAP Customer Relationship Management (CRM) module when there is an attempt to create a relationship between two cases, but the system identifies an issue with the linkage.
  
  Cause:
  
  Invalid Case Status: The case you are trying to link may not be in a status that allows for linking. For example, if one of the cases is closed or archived, the system may prevent the creation of a relationship.
  Case Type Restrictions: Different case types may have restrictions on how they can be linked. If the cases belong to different categories that do not allow linking, this error will occur.
  Missing Required Data: There may be required fields or data that are missing in one or both cases that prevent the relationship from being established.
  System Configuration: The system configuration or customization may impose restrictions on linking