How To Fix CRM_CASE160 - Closing profile & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 160

• Message text: Closing profile & does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE160 - Closing profile & does not exist ?

  The SAP error message CRM_CASE160 indicates that a closing profile does not exist in the system. This error typically occurs in the context of CRM (Customer Relationship Management) when trying to close a case or transaction that requires a specific closing profile.
  Cause:
  
  Missing Closing Profile: The closing profile that is being referenced in the transaction does not exist in the system. This could be due to configuration issues or the profile not being created.
  Incorrect Configuration: The system may not be properly configured to recognize the closing profile for the specific case type or transaction.
  Authorization Issues: The user may not have the necessary authorizations to access or use the closing profile.
  
  Solution:
  
  
  Check Closing Profiles:
  
  Navigate to the configuration settings in SAP (usually through transaction SPRO).
  Go to the relevant section for CRM and check if the closing profile exists.
  If it does not exist, you may need to create a new closing profile or modify an existing one.
  
  
  
  Create/Modify Closing Profile:
  
  If you need to create a new closing profile, ensure that you define all necessary parameters and settings.
  If modifying, ensure that the profile is correctly set up for the case type you are working with.
  
  
  
  Assign Closing Profile:
  
  Ensure that the closing profile is assigned to the relevant case type or transaction type in the system configuration.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to access and use the closing profile. This may involve checking user roles and permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on setting up and managing closing profiles in CRM.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (for configuration) or CRMD_ORDER (for managing CRM orders) to navigate through the system.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to resolve the CRM_CASE160 error and successfully close the case or transaction in SAP.