How To Fix CRM_CASE147 - Case is not locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 147

• Message text: Case is not locked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE147 - Case is not locked ?

  The SAP error message CRM_CASE147, which states "Case is not locked," typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to perform an action on a case that is not currently locked for editing. This can happen for several reasons, and understanding the cause and potential solutions can help resolve the issue.
  Causes:
  
  Case Already Opened by Another User: The case may be opened by another user, and the system prevents multiple users from editing the same case simultaneously to avoid data inconsistencies.
  Session Timeout: If a user has been inactive for a while, their session may have timed out, causing the case to be unlocked.
  Technical Issues: There may be technical issues or bugs in the system that prevent the case from being locked properly.
  User Permissions: The user may not have the necessary permissions to lock the case.
  
  Solutions:
  
  Check for Other Users: Verify if another user is currently editing the case. If so, wait for them to finish or coordinate with them to unlock the case.
  Refresh the Session: Log out and log back into the SAP system to refresh your session. This can help if the issue is related to session timeout.
  Check User Permissions: Ensure that you have the necessary permissions to lock and edit the case. If not, contact your system administrator to adjust your permissions.
  Use Transaction Codes: If you have access, you can use transaction codes like CRM_ORDER to check the status of the case and see if it is locked by another user.
  Technical Support: If the issue persists, consider reaching out to your SAP support team or technical support for further investigation. They can check for any underlying technical issues or bugs.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to CRM_CASE147. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Review the SAP documentation for CRM case management to understand how locking mechanisms work and best practices for managing cases.
  User Training: Ensure that users are trained on how to properly lock and unlock cases to minimize the occurrence of this error.
  
  By following these steps, you should be able to identify the cause of the CRM_CASE147 error and implement a suitable solution.