How To Fix CRM_CASE149 - Error occurred when writing logs to case

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 149

• Message text: Error occurred when writing logs to case

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE149 - Error occurred when writing logs to case ?

  The SAP error message CRM_CASE149, which indicates that an error occurred when writing logs to a case, can be caused by several factors. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Database Issues: There may be issues with the database connection or the database itself, such as being down or having insufficient space.
  Authorization Problems: The user may not have the necessary authorizations to write logs to the case.
  System Configuration: Incorrect configuration settings in the SAP system can lead to logging issues.
  Application Errors: There may be bugs or issues in the application code that prevent logs from being written correctly.
  Performance Issues: High system load or performance bottlenecks can lead to timeouts or failures in writing logs.
  
  Solutions:
  
  Check Database Status: Ensure that the database is up and running, and check for any issues such as space limitations or connectivity problems.
  Review Authorizations: Verify that the user has the necessary authorizations to write logs. This can be done by checking the user roles and permissions in the SAP system.
  System Configuration Review: Check the configuration settings related to logging in the SAP system. Ensure that they are set up correctly.
  Debugging: If you have access to the development environment, consider debugging the application to identify any coding issues that may be causing the error.
  Performance Monitoring: Monitor system performance to identify any bottlenecks or high load situations that could be affecting log writing.
  Check SAP Notes: Look for any relevant SAP Notes or patches that address this specific error. SAP frequently releases updates that may resolve known issues.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SM21 (System Log) or SLG1 (Application Log) to check for additional error messages or logs that could provide more context about the issue.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They can provide more specific guidance based on your system configuration and version.
  Documentation: Review the official SAP documentation for CRM and logging functionalities to ensure that you are following best practices.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_CASE149 error in your SAP system.