How To Fix CRM_CASE130 - Content Management document does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 130

• Message text: Content Management document does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE130 - Content Management document does not exist ?

  The SAP error message CRM_CASE130, which states "Content Management document does not exist," typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to find a document that is expected to be associated with a case or transaction. This can happen for several reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  Document Deletion: The document may have been deleted or archived, making it unavailable for retrieval.
  Incorrect Document ID: The document ID being referenced may be incorrect or may not exist in the system.
  Authorization Issues: The user may not have the necessary permissions to access the document.
  System Configuration: There may be issues with the configuration of the Content Management system or the integration between CRM and the document management system.
  Data Inconsistency: There could be inconsistencies in the database that prevent the system from locating the document.
  
  Solutions:
  
  Verify Document Existence: Check if the document exists in the Content Management system. You can do this by searching for the document using its ID or other identifying information.
  Check Document ID: Ensure that the document ID being used is correct. If it was manually entered, verify for typos or errors.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the document. This may involve checking user roles and permissions in the SAP system.
  Consult with IT Support: If the document should exist but cannot be found, consult with your IT support team to investigate potential issues with the Content Management system or database.
  Check Configuration Settings: Review the configuration settings for the Content Management system to ensure that it is properly integrated with SAP CRM.
  Database Consistency Check: If there are indications of data inconsistency, consider running a database consistency check or using SAP tools to identify and resolve any issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Review the official SAP documentation for CRM and Content Management to understand how documents are managed and accessed.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to SAP support for further assistance.