How To Fix CRM_CASE048 - Case cannot contain any (more) documents

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 048

• Message text: Case cannot contain any (more) documents

What causes this issue?

There are two different possible causes:
A case of this case type cannot contain any documents at all.
The number of documents is restricted in the record model and the limit
is reached.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In case of a restricted number of documents you have to delete one or
more documents already linked to the case before you can add new ones.

Procedure for System Administrators

If the case record is not customized to contain any documents at all but
is expected to, the system administrator has to extend the record model.
If the number of documents is restricted by error, the record model has
to be changed (cardinality of model nodes).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE048 - Case cannot contain any (more) documents ?

  The SAP error message CRM_CASE048 indicates that a case in the SAP Customer Relationship Management (CRM) system cannot contain any more documents. This typically occurs when the maximum limit for documents associated with a case has been reached.
  Cause:
  
  Document Limit Reached: Each case in SAP CRM has a predefined limit on the number of documents that can be attached. Once this limit is reached, you will encounter this error message.
  Configuration Settings: The limit on the number of documents may be set in the system configuration, which can vary based on business requirements.
  System Constraints: There may be other constraints or settings in the system that restrict the addition of documents to cases.
  
  Solution:
  
  Check Document Limit: Verify the maximum number of documents allowed for the case type you are working with. This can usually be found in the configuration settings of the CRM system.
  Remove Existing Documents: If the limit has been reached, consider removing some existing documents from the case to make room for new ones.
  Increase Document Limit: If it is necessary to have more documents associated with a case, you may need to work with your SAP administrator or consultant to increase the document limit in the system configuration.
  Review Case Management Practices: Evaluate the need for so many documents in a single case. It may be beneficial to organize documents across multiple cases or use alternative storage solutions if applicable.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to access and manage cases.
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or updates regarding this error message.
  Documentation: Refer to the SAP Help Portal or specific CRM documentation for detailed information on case management and document handling.
  
  If the issue persists after trying the above solutions, it may be necessary to consult with your SAP support team for further assistance.