How To Fix CRM_CASE047 - No document available at transaction for transfer

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 047

• Message text: No document available at transaction for transfer

What causes this issue?

There are two different possible causes
There is no document attached to the transaction.
There are only ArchiveLink documents of certain document types attached
to the transaction which the case cannot contain due to missing
Customizing.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

If the case should be enabled to contain ArchiveLink documents of
certain document types, customize this in IMG under <LS>SAP Web
Application Server</> --> <LS>Application Server</> --> <LS>Basis
Services</> --> <LS>ArchiveLink</> --> <LS>Customizing Incoming
Documents</> --> <LS>Bar Code Scenarios</> --> <LS>Edit Links</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE047 - No document available at transaction for transfer ?

  The SAP error message CRM_CASE047 ("No document available at transaction for transfer") typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to transfer a document (such as a case or transaction) that does not have any associated documents available for that specific transaction.
  Causes:
  
  Missing Documents: The primary cause of this error is that there are no documents linked to the transaction you are trying to transfer. This could be due to the document not being created or saved properly.
  Incorrect Transaction: The transaction you are trying to transfer may not be the correct one or may not have been set up to allow document transfers.
  Authorization Issues: There may be authorization issues preventing the system from accessing the documents associated with the transaction.
  System Configuration: The system may not be configured correctly to handle document transfers for the specific transaction type.
  
  Solutions:
  
  Check Document Availability: Verify that the documents you expect to be associated with the transaction are indeed created and saved. You can do this by navigating to the transaction in question and checking for any linked documents.
  Review Transaction Type: Ensure that you are using the correct transaction type that supports document transfers. If necessary, consult with your SAP administrator or functional consultant to confirm the transaction type.
  Authorization Check: Ensure that you have the necessary authorizations to view and transfer documents. If you suspect authorization issues, contact your SAP security team to review your access rights.
  System Configuration: If the issue persists, it may be necessary to review the system configuration related to document management and transfers. This may involve checking settings in the CRM system or consulting with a technical team to ensure everything is set up correctly.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message. There may be known issues or updates that can resolve the problem.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with case management and document handling, such as CRMD_ORDER or CRMD_ORDERADM_H.
  Documentation: Review SAP documentation related to CRM case management and document handling for best practices and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found effective.
  
  If the problem continues after trying the above solutions, it may be beneficial to escalate the issue to your SAP support team for further investigation.