How To Fix CRM_CANCEL551 - Maintain a duration unit for rule &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CANCEL - Message class for cancellation set

• Message number: 551

• Message text: Maintain a duration unit for rule &1

What causes this issue?

You have stored a duration in the calculation rule. However, you have
not assigned a unit to this duration, for example day or month.

System Response

The rule cannot be used during the calculation.

How to fix this error?

If the rule should be used during calculation, maintain a unit for the
duration, or delete the entry for the duration.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CANCEL551 - Maintain a duration unit for rule &1 ?

  The SAP error message CRM_CANCEL551, which states "Maintain a duration unit for rule &1," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the configuration of a cancellation rule. This error indicates that a duration unit has not been defined for a specific cancellation rule, which is necessary for the system to process cancellations correctly.
  Cause:
  The primary cause of this error is that the cancellation rule referenced by the message (indicated by &1) does not have an associated duration unit defined in the system. This can happen if:
  
  The cancellation rule was created without specifying a duration unit.
  The configuration for the cancellation rules is incomplete or incorrect.
  There may have been changes in the configuration that were not properly updated.
  
  Solution:
  To resolve this error, you need to maintain a duration unit for the specified cancellation rule. Here are the steps to do this:
  
  
  Access the Customizing Settings:
  
  Go to the SAP Easy Access screen.
  Navigate to the following path: SPRO -> SAP Reference IMG -> Customer Relationship Management -> Marketing -> Campaign Management -> Define Cancellation Rules.
  
  
  
  Locate the Cancellation Rule:
  
  Find the cancellation rule that corresponds to the error message (the rule indicated by &1).
  Select the rule to edit its settings.
  
  
  
  Maintain Duration Unit:
  
  In the configuration for the cancellation rule, look for the field where you can specify the duration unit.
  Enter the appropriate duration unit (e.g., days, hours, etc.) that is relevant for the cancellation process.
  
  
  
  Save Changes:
  
  After entering the duration unit, save your changes.
  
  
  
  Test the Configuration:
  
  After making the changes, test the cancellation process again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal or the specific documentation for your version of SAP CRM for more detailed information on cancellation rules and their configuration.
  Transaction Codes: You may also use transaction codes like SPRO for configuration or CRMD_ORDER to access CRM order management for further troubleshooting.
  Support: If the issue persists after making the necessary changes, consider reaching out to your SAP support team or consulting the SAP Community for additional assistance.
  
  By following these steps, you should be able to resolve the CRM_CANCEL551 error and ensure that your cancellation rules are properly configured.