How To Fix CRM_CANCEL432 - The party &1 cannot cancel using reason &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CANCEL - Message class for cancellation set

• Message number: 432

• Message text: The party &1 cannot cancel using reason &2

What causes this issue?

You have entered a combination of party and reason that is not provided
in Customizing.

System Response

The document contains errors.

How to fix this error?

You have the possibility to either change the party or reason. However,
if you want the process to be executed with this combination of reason
and party, you must define this in Customizing.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CANCEL432 - The party &1 cannot cancel using reason &2 ?

  The SAP error message CRM_CANCEL432 indicates that a specific party (identified by &1) cannot be canceled using the specified cancellation reason (identified by &2). This error typically arises in the context of customer relationship management (CRM) processes, particularly when attempting to cancel a business transaction or a document.
  Causes:
  
  Invalid Cancellation Reason: The cancellation reason specified may not be valid for the type of party or transaction you are trying to cancel.
  Status Restrictions: The status of the party or transaction may not allow for cancellation. For example, if the transaction is already completed or in a state that does not permit cancellation.
  Configuration Issues: There may be configuration settings in the system that restrict certain parties from being canceled with specific reasons.
  Business Rules: There may be business rules defined in the system that prevent the cancellation of certain parties under specific conditions.
  
  Solutions:
  
  Check Cancellation Reason: Verify that the cancellation reason you are using is appropriate for the party type you are trying to cancel. You may need to consult the documentation or configuration settings to ensure that the reason is valid.
  Review Status: Check the status of the party or transaction. If it is in a state that does not allow cancellation, you may need to change the status or take alternative actions.
  Consult Configuration: Review the configuration settings in the CRM system to ensure that there are no restrictions on canceling the specific party with the given reason. This may involve checking the customizing settings in the SAP system.
  Business Process Review: If applicable, review the business processes and rules that govern cancellations in your organization. Ensure that the action you are trying to perform aligns with these rules.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you navigate to the appropriate areas for checking configurations or statuses.
  Documentation: Review SAP documentation related to CRM cancellations and error handling for more detailed guidance.
  User Roles: Ensure that you have the necessary permissions to perform cancellation actions in the system, as user roles can sometimes restrict certain functionalities.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate actions to resolve it.